Consumer Complaint Database

I bought a hisense cellphone before lockdown i used it for two weeks then it suddenly jammed. I went back to pep that is located at KwaMamdekazi to return on the 11/06/2020 ,since then they have not said anything about the phone . I went back again on 02/10 /2020 and they just said the phone is stil...Read All

Iam trying to cancel a migration that was done on one of my contracts 0729248577 , the migration was done end of August, a week after that i start phoning Vodacom but till now nothing has been done , that contract ended end of March and i want to end that contract but with this migration i cant end...Read All

Am super annoyed by the level of arrogance irresponsiblity and ineffectiveness of startimes Uganda every time I pay my subscription I spend weeks without watching
Your team on WhatsApp just views the comments and never say a word now two days nothing after paying my hard earned money what kind of ...Read All

Good afternoon,

I am currently at Ore, I boarded a GIG bus from Benin - Jibowu Lagos.

Getting to Ore, the bus captain pickup a GIG loader and was told by the captain to sit beside me. The loader sat on Sit 3,(there was no number sit) I asked the driver if he was not supposed to talk to me abou...Read All

Im working as customer service. Its 4 days already i cant work because of poor internet connection. This is not acceptable i need compensation for the 4 days that i didnt work. Im paying for 25mbps and i got 1mbps to 4 mbps....Read All

On the 2nd of May 2020 I was at Vodashop Loch Logan (water front) with my husband and requested an upgrade on my 063 685 5322 with Samsung galaxy 20+ (airtime and data) and the watch, the request was approved and we paid the upgrade charges and got the Samsung galaxy 20+ phone and the store did not ...Read All

Hello go tv I have subscribed 12100 but am not connected my iuc is 7017716221...Read All

Helo
I'm shillah in kawempe
I paid for my decoder today morning using less pal and they haven't brought any channels so far
...Read All

I paid yesterday,but I'm off air my account is 7036835521.

Signal suddenly went off as I was watching

Please fix it remotely ...Read All

We experienced an unacceptable service delivery resulting in the claim for insured cellphone/s onlyto be declined, we patiently waited upon each instruction from the Vodacom store to submit our claim, which was approached with very little effort and support, upon their submission to the insurance co...Read All

I've been waiting for the wifi installation since August 19, 2020.

2 line man already visited my location to install but they weren’t successful doing it.

Their first reason was the source of connection, which is according to the linemen is far from my location. So they said that they will...Read All

Reset your password,then you will see were the money was transferred to,then go to bank and complain...Read All

Good day!

I applied for refund since my I canceled my installation because it took you too long to install the service. Now it's taking too long for you to refund it..

account# 0020230874099...Read All

I want to pay for my gotv but the money isn't going on and please let as have your Airtel number thank...Read All

Well I am actually extremelly irritated with the poor service from your company .I bought a complete bed suite when it got here my one cupboard was damaged was advised a complaint was logged yet I had to keep the damaged unit as I was advised you guys will pick up and send me a new one to my suprise...Read All

I cancelled a data contract in June 2020. Sent back the modem, sim and education voucher. Queried all for a month only to find out it has never been booked in again. Vodacom has charged me for this contract since July and again in August, September. I have made numerous amounts of phone calls to 082...Read All

October 2, nag text sakin yung J&T Express na this day ma de-deliver na yung parcel ko. Around 2pm, tumawag yung rider pero hindi ko nasagot kasi nag lunch ako. Around 4pm, nag text sya na prepare ko yung exact amount ko kasi ihahatid nya na yung parcel nag reply ako ng 'ok sir' pero wala akong na r...Read All

It's been more than a week since our connection was lost! Sept. 24, 2020 until now! We were able to talk to an agent Ken and all that he can say is that he will escalate the concern but until now no concrete plan whatsoever on how they will fix the connection. I will not pay the days were there is ...Read All

Ive handed in a claim on my laptop that was stolen. Its been more than 2 months now, the shop cant find me one and now abacus send a sms telling me its been rejected as the store doesnt get a replacement.? For what am i paying then.? The 3rd debit order went off after my claim. How cant a store find...Read All

I bought TV last 2019,this year August it stopped showing pictures only voice is hear , I took it back to Ok Furniture Maputsoe Lesotho.

It is all most two months still the TV is at the shop not repaired with no understandable reasons .

But when I return the TV they said it will be ready withi...Read All