Consumer Complaint Database

Pls bro the same thing happened to me please call me bro 07084038412...Read All

I was at Tonga Mall at Nkomazi Municipality. Ehlanzeni region. They didn't let me in because I had a small parcel (a plastic bag). And I wanted to buy something important. The door man was Masoka. ...Read All

Already resolved. Kindly delete this complaint asap. Thank you....Read All

October 2 2020 kumukuha ako ng package nagkataon po 1000 pesos po dala ko pera nkiusap po ako ksi need ko lang kunin ng padala ksi sa akin po nkapangalan sinigawan po ako ng babaeng kaduty sbi" kasalanan ba nmin na wala kmi panukli" naghyperventilate ako nanginig at dinala sa ospital nkikiusap po ak...Read All

hi the Rose bank branch relocated last year october and i requested to cancel the contract at i cant relocate with the gym as i dont have transport.
they agreed until this year January planetfitness deducted again from my account and hwen i call them they say i cant cancel the contract and i have t...Read All

One of the employees made a seen in store because my wife's buff slides of her face. My wife appologised and immediately put the buff over her face. Meanwhile there were several other people with masks that just cover their mouths. Even one of the cassiers did not wear theìr masks propperly. I show...Read All

Good Day

Our WIFI was installed on Tuesday 29th September 2020, but havent worked since Wednesday, the Dongle that we use is also off....so now we cannot use anything.

We phoned on numerous occasions, but to no avail. This is really upsetting & poor customer service.

Very disappointed in Vo...Read All

been waiting for my television for 2months now..i got credited at eastgate but the manager didn't even bother to call and tell me that I've been credited but until i went there..after that they've been telling me that it is out of stock..for a whole 2months! very disappointed ...Read All

I mistakenly deposit #15,000 instead of #1500 ?? I’m not also receiving code on not receiving call or phone call on 08181719402...Read All

I mistakenly deposit #15,000 instead of #1500 ?? I’m not also receiving code on not receiving call or phone call on 08181719402...Read All

My name is FAGBEMI TEMITOPE SAMUEUL. 08036801270 and my GTB Account 0035688784.

I took loan of #20,000 for the first time 0n the 8the Sept 2020 which due on the 28th Sept 2020. Three days to the time they have been calling me and I told the I will paid on the due day.
On the due day a lady call...Read All

I have requested my wi-fi/fibre to be relocated in August already.

I have been going back and fourth with Vodacom to get confirmation of when this will be done.

I was firstly told that it takes up to 30 days? I have escalated it and still no update on when this will be happening!

I am extr...Read All

I visited your puregold jr branch located at ground floor palm plaza building Tarlac city, it is written clearly on their door that store hours is until 6:00pm.

I was exactly 5:30 when I was about to enter their store, to my surprised, I was told that I am no longer allowed to enter as they are a...Read All

Hi,

I had an IM chat open, via your website, with Gugu Uno. This was in regards to a billing dispute. When proving that I have been overcharged, this person clearly didn't understand and made no effort to and just ended the chat. This is unacceptable and incredibly unprofessional. I am sure that,...Read All

Hi
Since December 2019 I have been struggling to cancel a data contract from Vodacom. After trying to call to cancel for more than 8 times the debit order is still not cancelled and also I expect a refund from December since my initial request was logged. I need to get this resolved asap if not I ...Read All

I have been a Vodacom customer for over 10 years and I have been trying to cancel my 3 contracts that is up for renewal for the past one week with no joy. I have engaged with numerous agents since the 27th Sep until now the 2nd Oct who have all claimed issues with the system and call backs. I am now...Read All

We already pay P2500 last june 2020 for the installion of our converge plan but upon checking there is No BOX near in our area. They did not told us how to refund the payment. Until now there is no update from your office....Read All

Its an absolute disgrace how a big network company like Vodacom can treat there loyal customers like this. First its they do wrong billing information monthly then they charge a downgrade packages for R1000. Then your contact centers help lines are poor in answering because every time it gets discon...Read All

Hi i called your #77777 4:45 pm today to place a delivery, we tried doing it via facebook, and was told we will receive a call from shakeys. After a few minutes not receiving any call we chose to call your hotline.

Jonalyn was your customer service or agent who picked up my call, i informed her t...Read All

Parcel has been shipped and received by LBC hub on Sept 18, then shipment got an issue due to LBC people encoding of incorrect address which by the way correct on my file that I provided. Called Customer service a lot of times, most of them rep hung up on me after hearing the issue. called again on ...Read All