Consumer Complaint Database


SENDER
Portia Mogapi
RECIPIENT
PEP STORES





26 Feb 2021, 12:50
Rude Shouting Manager with no professionalism and ethics
I went to exchange my son's school trouser at the PEP Newtown junction today due to the size being small, when I told the lady that I lost my slip and do not want to money or anything but a d...Read All
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1 Reply
COMPLAINT #12897 - Customer Service Issues
SENDER
Phyllis Jardine
I was walking in the horizontal aisles and as I stepped out into the vertical aisle a forklift mobile came racing at top speed and almost ran into me. I cannot imagine how seriously injured I would have been if I had stepped one second earlier.
Makro Germiston 12.pm
When I complained at the counte...Read All
COMPLAINT #12895 - Service Issues
SENDER
MOR
RECIPIENT
My Tv
Please return back the India film showing on Mytv series by 9:00pm titled "Do not love me too much.It has been observed that you normally cut off your viewers from programs that are interesting and also repeat a particular program several times....Read All
COMPLAINT #12894 -
SENDER
Constance precious Chauke
RECIPIENT
PEP STORES
I was in the store on 08 march 2021 when someone stole my things in the store.your empoyees tell me that the camera's work when it is the problem.so i want to know that my money and my cards that was stolen inside the store is not the problem.because iam a costomer.i want the right of coster please...Read All
COMPLAINT #12893 - Other Issues
SENDER
Rami Yaghi
Order number AS0076022 delivered on 11th March 2021 to Abu Dhabi, Garden City Tower. One of the cupboards is damaged and the same message has been communicated to the delivery Crew and message has been written on the delivery note. Action is required from Pan Emirates.
Regards,
Rami Yaghi
0507095...Read All
COMPLAINT #12891 - Delivery Issues
SENDER
Dieter Sellmeyer
In January 2021 I cancelled the ‘Bonus 10GB’ on 0766914342. I was told that it would not appear again on my February statement.

Sure enough, it did.

I spoke to at least 5 of your customer care consultants (Thandi, Prins…) in February and was told that I’m still on your old system s...Read All
COMPLAINT #12890 - Customer Service Issues
SENDER
Uchenna Amuziem
I was defrauded by a frauster who uses sportybet platform with account name Game,on Tuesday night,he wiped out all the money in my account after registration,this is his number +2349076506453.This criminal will discourage all the customer in sportybet.thanks uchenna from Owerri. ...Read All
1 Reply
COMPLAINT #12889 - Service Issues
SENDER
Ayeni Alaba Samuel
My sportybet account was hacked yesterday and the hacker has been doing traction on my account please held me and am no longer have access to my sportybet account again he has change my password my phone number is 07035704070 ...Read All
COMPLAINT #12888 -
SENDER
Mamello
RECIPIENT
Sleepmasters
I bought my bed December 2020, now on the sides of the bed I can feel springs and I thought I should buy at sleep masters for better quality and peace of mind, but now I am disappointed even the base is very delicate, please help I am filing a complain for the second time now with no feedback nor re...Read All
COMPLAINT #12886 - Product Issues
SENDER
Thabo Morakilwe
I received a call from Vodacom Chatz on the 13 January 2021about an upgrade of a laptop, router and monthly 20G data. I did receive a laptop and router but the data I only receive 5G. I would like this to be corrected or the contract be nullified....Read All
COMPLAINT #12882 - Contract Issues
SENDER
Adeniran abiodun
My sportybet account was hacked recently, and a sum of 30,800 naira was withdrawn in my account by unknown person. The money was to be used for the payment of my school fees. My password was changed and I don't have access to it. Please I want you to trace the account which was used for the transact...Read All
1 Reply
COMPLAINT #12878 - Guarantee Or Warranty Issues
SENDER
Johanna Vea
I experienced the same thing and the same amount. Created a ticket to converge but no response. Where to ...Read All
COMPLAINT #12877 -
SENDER
Alecia Kleinkie
RECIPIENT
PEP STORES
Yesterday 17h55 i went to pep in Alberton city mall in gauteng ,i went to buy clothes for my baby on arrival door was close,so i ask the security why is it close ? Its not 6pm as all the shops close at 6pm ,that security was so rude we disagree untio 17h57 i told him you wasting more time can i plea...Read All
COMPLAINT #12876 - Customer Service Issues
SENDER
Mike Cartaciano
i ordered from shake shack and my rider marked my order as delivered but i never got my food! apparently the rider gave my food to someone else! the rider never contacted me at all which is kinda suspicious he might be the one who got my food! and now foodpanda has guts of not refunding my order!!...Read All
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COMPLAINT #12874 - Delivery Issues
SENDER
Jane Wormald
I purchased a contract in Dec 2020 and was told that there would be a monthly debt order for R138.00 taken from my account.
Yesterday I received an final warning letter stating that I owe R515.
1. This is the first correspondence that I have received from Vodacom
2. No amounts have ever been...Read All
COMPLAINT #12872 - Billing or Collection Issues
SENDER
Raees Kasker
I have been trying to cancel my membership since March 2020. I was then told I would need to pay R1600 or continue to use until my membership ended in 5 months. After the gyms reopened I have been paying for the requisite 5 months. Now when I want to confirm my membership being over I get told I owe...Read All
COMPLAINT #12871 - Billing or Collection Issues
SENDER
Bong Cruz
What happen to Internet Speed of Converge for 1 month I received 10 to 13mbps only but my plan is 25mbps , VERY SLOW INTERNET every day, REPAIR my internet connection ASAP!!!!!!!!!!!!!...Read All
COMPLAINT #12870 - Other Issues
SENDER
Karen Suzette Becker
My ticket number is SR210309-305926.i have made a total of at least 13 calls inconnection with my activation. The call centre agents are not trained & I regret ever having signed up with Vodacom for Fibre. I was told I would have connection by 15.00 on 10/03/21 & now I call & it hasn't even been as...Read All
COMPLAINT #12868 - Service Issues
SENDER
Nomsa Pato
I brought the iterm on lybye I finished to pay on February on the 22 this year. now my iterm they say it's out of stock. no one bother to call me. the washing machine which I saw at bradlows at gugulethu mall. I'm angry customer don't wanna lie.

My name is Nomsa Pato
Id 8007230662089
What makes...Read All
COMPLAINT #12866 -
SENDER
Thembelihle Masondo
RECIPIENT
Sleepmasters
Good day,

I am having issues with a delivery of base set that I will not be home to receive on Friday(12/03/2021) as per the sms received. The sales lady seems to be struggling with assisting & I understand but there's no one else she's referring me to. I keep having to call for feedback but she ...Read All
COMPLAINT #12865 - Delivery Issues