Consumer Complaint Database

How did you get his phone number?...Read All

I recently bought a watch from Vodacom Shop Menlyn Meine (Alisom Menlyn Maine). The salesman was so eager to wrap up the sale he did not return my Driver’s License - which he asked me for in order to make copies for the contract. I then left and nothing was reported to be forgotten or dropped. A f...Read All

hello upper laguna team,
nagpaship ako nung march 5 via tracking number 362131375300, march 6 nasa upper laguna delivery team na pero until now nasa delivery team parin, ni txt ni lbc branch wala eh. ni update wala.
kindly check naman kung kailan yun maiship door to door kasi 1week na yung parcel...Read All

We bought some furniture from Bradlows they promised to deliver within 48 hours. It is 1 week and still nothing. When they eventually delivered the headboard was broken and they took back the whole order. After numerous phone calls and complaints no service yet. No one cares about you as a customer ...Read All

I kept calling their online consultants and they checked with their supervisors and kept telling me I will still qualify for the voucher...with this in mind I went ahead and purchased the item...however now management is saying that the offer was only until a certain time..and refuse to give me the ...Read All

My friend send me a package last july 2020 but after months of waiting my package didnt arrive not until now.. what happened to my package i already contacted the branch where the package has been sent but no action taken... Where is my package?...Read All

Good day

I went to Clicks Waverley on Wednesday the 10th March 2021 to buy some vitamins. I do not often shop at this Clicks but I was in the area so decided to just go there.
Anyhow I was upset because there was confusion with the prices on the shelves. There were no prices by some of the prod...Read All

Hi,

I have applied for installation on Feb 4,2021 and got my account number 0020231212316 and also paid on Feb 10,2021 (See attached receipt). They said on the website that it will take 3 days for it to manifest as paid but until now it still says awaiting payment. We also called the customer ser...Read All

6 months after my contract finished, the main phone was stopped, but not the 2nd one.After numerous calls to Call Centre and unsuccessful visits to Vodacom stores, no luck. According to staff ,they are not the ones responsible for cancellations ,as they only a franchise. The Call Centre staff ...Read All

I was made redundant last year and still out of work but still willing to pay for a phone contract that I do not use! Vodacom want me to pay my monthly, and the arrears, they want me to pay cancellation or a penalty fee for downgrading - which I can not afford. On top of that they want me to pay for...Read All

I went to Carnival Makro with my daughter and her friend today 11 March 2021 around 1h30pm...
The security lady at the door, had a big attitude with us, in front of other customers that was waiting in the queue to get sanitize, before entering the store...

The security lady told us, ) with a bi...Read All

I am a supporter of dischem products.. I'm currently waiting on a baby bag for a month now.. I've been told I need to spend R850 or more to qualify, which I did on 11 Feb 2021 and was told I will receive my bag in 4 weeks.. Every time I phone the store, I am told you will get it in the next week.. I...Read All

I have taken a contract yesterday on the 10th of March 2021, and i have taken a Huawei P Smart 2021 only to find out that it is a single simcard not a dual simcard phone, surely we have a communication breaker with the person who was doing my offer yesterday, so now I am stucked with a device that i...Read All

My card is blocked while I made payment the month of February, and I was told I owe them while all along have been coming and asking if I owe and was told the debit was done and don't owe any amount. To my surprise now I owe the amount of R800? I am not happy with service received because I have alm...Read All

Good Day,

I am honestly starting to think that I am the crazy one here, as i have written to every department I can think of and I have been told to write to at vodacom but no one is responding or attending to my query.

I am at my most frustrated now, is this account ever going to get sorted...Read All

My decoder has been displaying decoder upgrade for hours now and nothing is changing. The display information is saying it will take less than 10 minutes but it's now hours and no change....Read All

Hi Jurgen

A friendly suggestion, unless you've already done so, go log your complaint on HelloPeter too. Vodacom actually has a department that watches it. I got a response the from Vodacom today after posting on HelloPeter and Complaints DB yesterday.

Hang in there fellow consumer....Read All

Out of box Samsung S21 ultra failed out of box then the store technician was rude to me repeatedly then got told that there’s a cable missing they refuse to return the cellphone , the box was opened in thier shop the sales lady took the phone out and the papers etc etc I asked for help and they r...Read All

Disrespectful Staff member...Cellphone 0635443197.I was collecting a phone order she never told the cashier.She never came to apologise.And refused she when i asked the cashier to call her for me maybe i will understand better why she didnt tell them if she the one explaining....Read All

I bought my son a PlayStation 4 in December just before Christmas and he was playing on for a month and a half and the hard drive was not pricking up anymore.

I took it back on the 1st of February and I was told it will take 21 working days to fix or be replaced it is 11/03/2021 and I did not rec...Read All