Consumer Complaint Database

We have various accounts with Vodacom that require a service rendered by Vodacom. This service is critical for the continuation of our business and the financial loss could be detrimental at any given stage that this service is not fully operational.

Problem/s that we experience is that at times ...Read All

I purchased 7 pairs of angel shoes for my wedding taking place next week. However, I was not informed that I only have 30 days should I want to exchange or return and my slip also doesn't indicate anything of such nature. What pains my heart is the fact that two of the groomsmen were not in town upo...Read All

Good Day All

Please could you assist me, I've logged my service request for incorrect billing on the 12 Oct and contacted the 082 1904, and still no response.
Each time i contact the contact agent inform me that my case is assigned to Warren Heneke and to date still no response, and never receiv...Read All

I logged a relocation call SR201023-779917 on 22/10/2020.

After phoning multiple times to get fibre installed at my new location i still can not get clear feedback on what the status is. On the latest call i was advise that the above request has been cancelled. Call centre consultants keep promis...Read All

I contacted your help center today because an amount of Php376.00 was deducted from my GCash account last Sunday Nov. 15, 2020 at 10:29 a.m. My order from Chow King was cancelled because as I viewed the info it said .. traffic. Your Help Center messaged me that I already have a case number and that...Read All

Good day,

I have been a loyal Vodacom account holder for many years up till now and have never experienced such total incompetence and disregard for client service as was experienced from your customer care department, regarding the simple cancellation of a contract that was no longer needed.

...Read All

I would like to file a formal complaint to Converge ICT Solutions Inc.for their poor service and request for rebate For no internet connection for the past few days.Badly needed the internet connection for my work and online class of my sister,


Problem : LOS Blinking Red No internet connection...Read All

Please haven't seen were to put my BVN to verify my account. Please I need ur help...Read All

Please haven't seen were to put my BVN to verify my account. Please I need ur help...Read All

They are the worse internet provider!!! We've been calling since last week to request transfer of our internet, but their agant just keep telling us they will send an email for the job order. All the requirents have been sent and we even paid the fransfer fee 2,500 in advance! Your agent always says...Read All

LBC Paliparan branch, mali yung address ni consignee nanilagay which is kokopyahin lng nmn dun sa form na sinulat ni shipper, mabagal yung service kc ng chichimisan muna bago mg trabaho, ng pm aq tru messenger which is di nya seen,, kaya ng effort aq bumalik ulit kinabukasan despite of having a work...Read All

Same thing with me ...Read All

I am complaining about the incompetency of your customer service staff in their knowledge of your processes, specifically the list of requirements for change of ownership.

I had requested for the said service, and have complied with the requirements but those 2 times, I was given an incomplete ...Read All

On 14th Nov 2020

I made payments towards startimes on my account 0181998756

But am not seeing any service

2ndly you didn't inform us that your changing the costs,I used to pay 11000 for a month but now your telling me that only seven days yet am receiving less service
Ok let us wait and se...Read All

I buyed a dstv with installation fee included at pep store burgersdop on the 13/11/2020

The installer come and istalled it but after that he demanded a R400 cash on the spot for installation fee

I did not hv it then he uninstalled tbe dstv and left ..now am having no satellite now and its bee...Read All

My name is Azizipho badela
Am staying at
2405 Takalani
Venterstad
9798

I hv purchased an HD decoder at burgersdop pep store with intalstion included and i paid R699.00 on the 13/11/2020

The installer arive Saturday 14/11/2020 and installed it ..after tht he demanded me to pay R400 for i...Read All

My Two Daughters and I were contacted by Vodacom telephonically. Vodacom informed us that due to our lengthy loyalty to Vodacom we are offers a special offer in an attempt for Vodacom to thank us.

They offered us Mecer computers and stated that they are of the best quality, this however turned o...Read All

i am so satisfacted. greetings wally...Read All

Vodacom proudly advertise how they are one of the few service providers who will assist you in YOUR language of choice. However this has proven to be false. Every time i have called and asked to confer in Afrikaans i have been made to wait for north of 20 minutes, after this lengthy i period my wait...Read All

I have been able to login to my account but it kept on telling me that my email or password doesn't exist and I register since October...Read All