Consumer Complaint Database

Good day my name is Rebecca, I am writing this on behalf of my mother. Our bedroom suite was taken in for repairs before lockdown in February. We understood that it's not coming because of the lockdown once your stores opened we received a call saying that they won't fix the bedroom it's beyond repa...Read All

Yesterday I went to clicks Golden Accre mall in Cape Town. We are in the middle of a pandemic but clicks does not provide wipes for trolley and baskets. Clearly to me that is totally unacceptable. Please do something. The senitizer is a bottle that is being touched by everyone as you have to press i...Read All

It's more than a month now and my 2 balikbayan boxes hasn't arrived yet. The first box arrived at manila warehouse on June 18 and until now it's not yet been delivered in cainta hub while the other box arrived at cainta hub on June 20 and it's not yet been delivered. I called customer service and ta...Read All

RE: Complaint 3758, no feedback received up till today, also no refund back into my account since ive submitted my bank account details, its passed the SLA. If this is the reaction we as customers getting, then I suggest you send all your staff for refresher course on customer service or close all y...Read All

I went to buy a soundbar last month and when I get home it didn’t work so I took it back and asked for another one, they said will get after 7 days I went back and it was not there and then I asked for refund on the 03 June till today I did not get my money and it was my 1st time buying at bradlow...Read All

Hi, ihave the same problem, no item received by me and now the online shop loooks like it is closed!!!!!...Read All

Dear Ma’am/Sir,

I am Benita Remolana, the wife of Mr. Elvis Remolana a plan holder of ETERNAL PLANS. Inc. I’m from General Santos City, last October I received the check from the lumpsum of my husband’s pension plan but the time I got from Davao Branch I found out lapsed...Read All

Hi,

Good day,

mag rerequest po sana ako for refund ng downpayment ko .nag punta today yung mag iinstall ng converge ang sabi wala na daw slot?how come?Pano nangyari yun eh na approved ako and nakapag down?...antagal ko pong naghintay tapos wala din pla...OMG! umaasa ako sa wala...yung agent ko...Read All

my screen was cracked. took it in for repairs on fri 19 june 2019.
was informed it will be ready in 5 working days

i also requested a loan phone. the one at the store was very dirty and the screen was badly scratched. i was promised expressly by the Store Manager ANISA that i will receive anothe...Read All

I bought products online in March, however the items somehow got lost in the delivery process, Carl from customer service assured me that I will be refunded in cash back. I have not received any communication from clicks regarding my refund, it's now June and I have not refunded my money for goods p...Read All

Contact me. You dee that is so commen of clicks...Read All

I am waiting now 8 weeks since I filed a complaint about a product that I bought from your store in Matlosana Mall, I went several times to the store, but the manager at the store is incompetant to assist, he only informed me that his head office is the problem., when can I get assistance from the c...Read All

They refuse to release my funds. I don't know if they're broke or what? I won 9000 cedis a while ago, I've called their customer service, which doesn't work btw, whats the point in having a line to call when it doesn't work?

When you text them, they play the blame game, blaming your service provi...Read All

Ek was vandag by twee van U winkels gewees by die een kon ek in gaan met net my kopskerm en die ander een nie . Het n brief van my dr getoon wat se ek kan nie n masker dra nie . ...Read All

A perishable parcel had been handed over to CABANATUAN MARKET dated 22 June 2019, it had been shown even in the system that it was already accepted. But with great dismay as I am tracking the parcel, there was no single movement Done with the parcel. The contact number provided cannot even be reache...Read All

I bought airtime at clicks Sinoville center and walked out the door and for not more than 10 second I realized my slip did not contain my airtime. So I approached the manager about it, instead I was accused of dropping it or hiding it so l could walk away with both the airtime and the refund. Only w...Read All

good day. i cancelled my contract (after few calls) in march. they changed it to the R49 p.m contract. but i must still pay the old amount as well as the new amount. i phone numerous times with no luck. no one can help. they put me through to this one and that one and no one can help me. pleas, i ju...Read All

Vodacom gave ownership of my number to it's customer and i was sent a message indicating a SIM swap was requested on my number which has been activated which I realized.

The customer has a contract with vodacom and is known to me however at no stage did I agree to give ownership of my number to h...Read All

Order MAK2562723
GOOD day

Please help my order has not get arrived it was placed 29.05.2020

The system shows it was handed to courier 01.06.2020

I cannot reach your call centre it's too busy

I am very dissapointment in the service.The products are essential I need them to adhere to Covi...Read All

I still don’t have my oven !!!!!!
It was supposed to be delivered with my washing machine two weeks ago.
I have called the help line numerous times and NOBODY GETS BACK TO ME !!!!

I will never buy from Makro online again.

My order number is MAK2596480
...Read All