OK Furniture - Head Office Complaints

Good evening

Im Mr S. Tase on the 27 of November 2020 on friday i payed a bed cash at umtata plazza OK Furnitures till today im sleeping on the floor please assist .

I bought a defy 4plate and a 152cm dream gold bed on 24 November they told me it will be delivered on 25 November atOK Bluedowns paid cash and delivery money too but I only received a defy stove on the First of Dec. Still waiting for the Bed to be delivered if I call them they keeps on telling me they going to deliver today but until now I'm still waiting for my Bed. I don't know what kind of service is this..I'm really disappointed with your service try to care about your customer so that we can come an purchase again at your shop because you chasing a lot of customers now with your Bad service.

I bought a fridge cash, water dispanser not working, they tried to fix it but nah,next thing the fridge was over freezing it took me a month to atleast have it changed,today they were suppose to delivery but no they cant,apparently they loaded wrong fridge and now they closed for the day, my meat is outside the fridge and will go off tommorrow, yet the manager is so rude about my situation telling me they is nothing he can do for me right now, I should see my self out. 05 December 20w0

I ordered Jessica lounge suite and dream gold bed on September when I went to collect after black Friday was told there's no stock and now I have to change the bed and then look for a person to fetch my couches at louistrichard which will charge m more as am based at giyani how come that I be in a que with people who bought things after me and now I have to leave the bed behind

Good Day

My name is Jacob Adonis , I purchased an appliance at OK Furnishers , Town Centre Mitchell's Plain on 30 October 2020 on 30 day Delay Payment terms, I dealt with Ian Dangerfield , we shook on it and I paid R2000.00 on R3499.00 product pricing. Since then , I paid the balance of R1499.00 on 30 November 2020.The arrangement was that I collected appliance on paying the balance ,
I tried to collect , then I was told by Ian Dangerfield that all stock they had on the floor were sold off.
He said new stock would arrive on 01 November 2020 and that he would call for me to collect , to date , no call received.
I called back on 02 November 2020 enquiring about my purchase , all kinds of excuses were then issued .
It reads as follows:

Black Friday even though I ordered product a month ago
Our warehouse did not deliver , they will come the following day.
Sometimes people cancell Delay Payment purchases that's why we don't keep stock.

I called back the 03 November and was told the Warehouse did deliver but they did not deliver any appliances , only furniture.
At this stage I am very irrate and disgusted ,
I informed Mr Ian Dangerfield that I would like to cancell my purchase because I know He , and by extention , OK Furnitures did not , is not abiding by the agreed upon terms of purchase.
I was the informed I would be charged a 1% cancellation fee for cancelling , I feel this is totally unacceptable because it is not I who is reneging on our agreement.

Regards
Irrate , Dissapointed Customer
Jacob Adonis

i bought laptop for R5000 rand cash on march 2020 the laptop just stoped working doesn't turned on i barely use it but it just stop working now they promise to give me another one if the laptop won't be fixed. now i have not hear from them since i returned the laptop its been a month and when i got there they haven't fix it or even look what the problem is. I am a student i cant cope with my exam without it i depend on it please help

I lay byed a lounge suite and double bed at OK furnisher in Port elizabeth Cleary Park. I paid the full outstanding amount on the 25th November 2020. Firstly what upset me is that OK furnisher does not have transport rlto delivery .they told me to pay R300 to a guy who lives not far from me to deliver my lounge suite and bed. I asked the manager how is this possible that I must pay R300 when they supposed to deliver. He told me they charge R300 a delivery fee. I live 200 meters from where the store is. The bakkie who delivered my furniture is an old rusted bakkie. I must say that this was poor service and the manager was very rude with me. He did not even called me to the office.he attacked me Infront of his workers and clients that was in the store just because I was asking why must I pay R300 for delivering when the sales person who helped me never informed me of a delivery fee when I made the lay bye. The couches was delivered.as I unrapped it I notice the one couch have a cut on the top. I immediately phone the sales man and the manager. I was told they will sort it out. The never came back to me again. When I phone and asked about the cut in my lounge suite I get told there no stock. I paid R9000 for the couches. I'm very dissatisfied and dissapointed in the service I got from that branch. I will take this matter forward because I did not get the satisfaction out of the product I'm supposed to. The manager at the store is so rude. He is not even wearing a mask.

I makgetha mohaselodge complain about my payment at ok furnitures at Botshabelo mall.

I do pay my account and the teller make mistake with my payment instead of paying my account R325 she pay dstv account .so im elevating this matter to whom my concern regarding this issue and arreas on my account as i do make payment and your teller is at fault to process payment to dstv account .

Im not happy about how your manager and teller behaved after i do tell them they make mistake with my payment thought should be trained how to talk to customers .


With regards
Mohase m

I bought Hisense tv 123cm 49 inch B5200 on 23/11/2020 price R5999.99 i bought cash it tested before it got it got mechanical problem then change bring other one it got tested also it show no sigh and sigh all documents took the tv left the shop due to tv it tested when I arrive at my place then tv does not work I took it back to shop when I arrive at shop I got the salesman who assist for the first time and I explain my problem then took to the manager the answer I got from the manager said to me we can't help you due to already tested that TV the best way can assist you you can go to buy another tv I'm appealing to the top management of ok to intervene on that problem because we can't but something now it but when you arrive at home is not working I think this is the a mechanical or factory problem because first time test and fail the second tv test for a few seconds not a minute please help I don't know where can go now long time buying from ok furniture this is the first and last happen to me Regards

Good day

I have opened my account in May 2018 and have paid my account loyal till October 2018 where i lost my work i went to the branch and handed in my retrenchment letter 14 November 2018 and every 3 months i took my avidavid stating that i am still unemployed so i did my part.
I have informed the branch that I started to work in August 2020 and will now pay my account and would like a statement to see how much I now owe, two weeks later a guy pitched up at my home stating that my account are in arears as far as my notice stretched my insurance has paid my account every month... Today the 23rd of November I receive a email with my statement that I request 3 months ago. They complied in the email that the claim was only submitted Feb. 2019 so how is that my fault I ask so there my account are already 4months in arears because the branch did not do their work after that i went every 3 months and all was in order until lockdown 2020 march i could not leave my home and go to the branch because we were all under lockdown so as far as I know they should have added a missed payment for July and august when I started to work again but now my account are double than what it was when I opened the account because of the branch staff that did not do their job I am very discusted with OK Furniture for this and even listed me at the credit bauro as a bad payer i think this is unfair to say the least

I bought bedroom suite at ok stores before lockdown only find out that they will bring a bed room suite that is ruined i did lay complain but the store manager is rude . Today they phoned told me that they are coming to fetch this ruined product so that they will exchange is for me when the supplier arrives at their store that was around 12h30 mid day today . Till now they havent phoned me am really disappointed because i paid my hard earned money and am now being taken for granted ..... i need my money or a proper bed room suite . My numbers are 0810701305 call me please

Referring to complaint as per below:-
21 October, 2020 Complaint # 7674 dated 21/10/2020... Bravo Brand - Rachel Shabangu with the following reference, As per our conversation I have reclogged the complaint .
Reference number S251566, the inspector will contact you to arrange the inspection day .
The inspector did come arrive and sent through his report. Days after this I received a call from Rachel and said they approved another exchange of the mattress and the OK will be in touch. I questioned the quality of the Mkuze etc and said the mattress you delivered now was a cheaper product than the one I originally purchased. She said no, its a better one. This is a crap story as when I checked this bed set is about R700.00 cheaper than my original Horizon Pillow Top and the quality is pathetic. I asked why cant they offer a better solution and we pay in on it, she said no, OK Furniture will contact us. Till date, no contact whatsoever. My cripple husband battles to get off this bed as it sinks away deep in and not to mention the crackling on this bed at night. Petrified the springs might break and hurt one of us. Below is original complaint. It actually feels like a fraud deal as even the swop sheet said Horizon and not Mkuze.... What more can we do to get SERVICE ??

OK Slips information as per below:-
Collection Slip
Incident No. 000690/01
Repair Note. 014651
Acc. No. 010137/01

Delivery Note - 00031944
Goods Out No. 00023323
Ref No. 00023323
POD Auth Code. 01898326

I bought tv at ok furniture sterkspruit, and I paid insurance money. My tv just got blank and have an irritating sound. I brought it back to ok for repairs it's been two months now. Last friday I was at ok only to find out my tv is on the store room not fixed still lying there. How long must I wait for ok poor services as if I bought the tv with credit.i want my tv to be fixed if I did not get solution to this I will call ombudsman to intervene to this problem. I am tired of this poor service

Hi
I hereby lodge a complain against ok funiture shop
I bought couches in Olievenhoutbosch store but I wanted them to be delivered in Limpopo Marble hall branch so it’s about 2 months now and I haven’t received what I’ve purchased for
Please take your customers seriously...

I bought a bed from ok and the condition is bad it like it 10 years old the mattress springs you can feel them and they make noise aswell, I was so excited when I bought this bed but now I have to watch how I sleep otherwise I will feel the springs.

Is been a months now and I even take a day off for collection but they didn't come please help me because I never missed payment OK eldarado park

I went to ok furnishers at kroonstad and bought twin bed after two month the supporting wood which is placed on it before you put the mattresses broke,I send photos to one of the guys there and promised to help me he took a month before he can tell me what is going on, I then went to the manager who called them to the office and they agreed that they know about my problem and they will fix it when I call to hear how far are they with my complaint they wanted photos again saying that the person who got photos is on leave I didn't send them photos again as I can see they were targeting that the guarantee will expire soon until now I was never given the service that I deserve my question is when will I be given what is mine ans I will never buy anything at OK Furniture again and I will also tell my relatives how bad is their service
I will be happy if you can look into this matter as I don't want to see those people again but would like to give you chance to help me and if not I will have to go to umbadsman to be the middleman in this matter
Thank you
Jemina Sesele
0634972021

My family and i will never buy at ok furniture lydenburg because of the hurtful gossip that i heard about me. I went to deliver cookies to some of the stuff members and two of your salesladies asked me to bring cookies from the car for them. I did that then left, not knowing that 1 of the saleslady will talk ill of me by calling me a witch. I don't think that my family and i will ever shop at ok furniture lydenburg anymore. The sales ladies name is eulenda mankge.

Good Day, I have bought a special,a Hisense 65" UHD TV with Hisense 2.1 soundbar on lay buy from you and now that everything is fully paid they tell that there is no stock available at any of your stores and that you won't get stock in again?! How is it that I can pay something on lay bay but then you don't save stock even though I pay faithfully every month. I would like a response from head office and would like to get this resolved. I do not want a demo TV as I have paid for a new one. The worst of all is, this TV is still being advertised in your stores, but you do not have stock.

My mother bought a new fridgefreezer at your Vishoek branch. She bought and paid cash on Friday 23 October 2020. On Saterday when we filled the water dispenser we discovered a hole in it causing the water to leak. We immeadiately contacted the store they assured us that someone would come Monday the 26 October 2020, nobody came. Some man contacted my mother assuring her that they would come on the 28 October, it is now the 29 and we are tied of listening to excuses from the store. Please advise us what to do now.