Consumer Complaint Database

Manager as well as sales ladies at Mthatha store do not care for clients.
Sales lady answered her personal phone while assisting us then sat on her phone after showing us what we asked for when we asked for the manager, he took his time to assist and instead of helping us, he was rude and raised hi...Read All

On Friday 12th February at 5.30pm I visited the Vodacom store in Canal Walk regarding an upgrade on my Vodacom contract.(i0643630-6).I am a pensioner and have been a loyal customer for over 20 years but the "Manager", namely Ms.Kenny Marcus treated me with impatience and disrespect,eventually stormi...Read All

Bought a phone on 6 Feb. The rubbish lasted 4 days and died. I only managed to get the brand new phone back on the 15th.

It has been a month now and the phone is still not back. I am now told it can take 39 WORKING days and PEP is ok with that. I can also not be refunded as the phone can only...Read All

Usually happens when they have a misprint in the advertisement. I had this problem with clicks where the marketing team refused to send stock because they made a mistake. According to the labelling regulation which also covers advertising you are eligible to the product at the advertised price. ...Read All

I've being calling pep store lifestyle and pep weridapark since 9h00 and I'm not getting any call with the pep weridapark on weekends they are a problem because they want to close early

I want to find out if they have size 12 for school khaki shorts I want to exchange

Thank you ...Read All

I went to pep store in Ennerdale on the 31st of January 2021to purchase a sumsung phone. Within 3 days I couldn't switch on. I took it back on the 4th of February,and they gave me another one.Again on the 12th of February the very same problem happened on the 2nd phone.I am not happy with the servic...Read All

Masyado po nilang pinaninindigan yung attempt ng delivery samantalang Wala ngang office kc weekends at ayaw nila magdeliver sa lugar Kasi raw ODZ,so ang gagawin sana antayin nalang Yung isa pang item para sabay nalang sana para isahan, para pagdating ng lunes, andun na yung magrereceive,saka yung ib...Read All

Staff member of Pep Promenade clothing was terrible rude I wanted to do exchange.Carly staff member had a very stinking attitude towards me.I told her it is not what she say it is how she talk to me as a customer.As I walk towards the parcel counter one of her colleagues was asking what is wrong tha...Read All

Greetings planet fitness.
I am appalled with the unfriendly service and treatment my wife and I were subjected to at your Pinetown branch.
To be fair to your Manager he was not present at the time of the incident so I didn't afford him the opportunity to address the issue.
Be that as it may, I di...Read All

Hello i am really feed up of your service, i bought you reclining sitting room couches and they are peeling the back and the single coach was not assembled correcly because it look right, i called in at durban west street and they said they will log a complaint but didn't because the complaint was o...Read All

I purchased online a couch and microwave on the 23rd of November 2020 am still waiting for delivery, I sent emails to the online email address they don't respond am frustrated as I was hoping to have my goods before xmas now it's almost 3 months...Read All

I was at Pep witfield square on main road witfield. I arrived 15 mins before the store closes, we were going to buy school pants.
There are 2 fitting rooms, 1 was locked, so we waited, for the other customer to finish. When the store closed we were still inside, the cashier started to make rude co...Read All

Feb 13, 2021
Around 1am in the morning nagpunta ko sa burger machine talipapa branch ng quezon city para bumili akala ko wlang tao si ate crew tulog pala kaya kumatok ako then after that umorder aq ng longganisa double burger and chicken double burger then nagsuggest si ate crew kung may egg dw the...Read All

Manager that has bad service and being rude to customers. Pep 6681 botshabelo mall

I was there today I was on tea time I wanted to pay for tea spoon that cost R8.99 cashier said I must follow the line otherwise her Manager will give her warning if she let me pay 1st

Which is the norm in our ma...Read All

I brought in a phone for screen repair on the 3rd of December 2020, up until to date I have not received any update on its repair. I am aware of the fact that the phone has been in a possesion of vodacom store in Standerton as of from the 29th of December 2020 having been returned from witbank stor...Read All

Well first of all we upgrade and new contract to be taken out.The vodacom store in Alberton Mall do not have advertised Phone for the new contract so we done the upgrade , we were revered to go to Vodacom chatz to do the new contract. NICE. Chatz only have the phone but not components that comes wit...Read All

We received the mobile router on 2 Feb 2021. Today,12 Feb all 20gig data is finished. My husband and are don't use much data. Called customer care and lady assured me I can switch router on after half an hour and everything would be fine. Nothing. I called again and guy tells me he cant see what hap...Read All

The chicken is dry
Over done.
Its a 4piece but the 4th piece is so small you can call it a 3 piece.
Not the first time this chicken is bad, but now im getting angry because its not getting better.
If they can't do the job close the doors....Read All

Hello Thobi,
My Name is Andre, Friday 12 Feb 2021.
- I agree with you. Extremely dissapointed with Makro.
- Makro sweet talks and reels you in; once you have paid they sit back and just do not care anymore.
- I feel that if enough unsatisfied customers get together we can shame Makro and their s...Read All

Ordered a document on this agency and it took more than the prescribed number of days for delivery.
No answer on their customer assistance.
This company must be shut down, it has a lot of complain in their facebook page psahelpline in the comment section....Read All