Consumer Complaint Database

Hi. I am writing because I have already paid the initial payment needed and was asked of me prior to the installation. I paid it last Saturday and it said that it will be debited real-time. But as I checked, the status is still Awaiting payment. I even got a text message as the acknowledgement recei...Read All

Can you imagine paying subscription on 8/8/2020 but up todate am not yet connected and the customer care lines are off. Please dont put people in this fake customer care of yours.RECONNECT 7035286359...Read All

I already paid my installation fee last July 16, 2020 but til now Aug. 10, 2020 no installation had made. And they are not replying to my messages....Read All

On the 10 July I purchased a new Dell laptop model 3593i3. I unboxed it and switched it on. On Saturday it did all the updating of systems apparently. I mentioned to my son that this was slower than my antiquated laptop with 200gig HD. As I have used Dell before and my son has 1 and a monitor by Del...Read All

On the 10 July I purchased a new Dell laptop model 3593i3. I unboxed it and switched it on. On Saturday it did all the updating of systems apparently. I mentioned to my son that this was slower than my antiquated laptop with 200gig HD. As I have used Dell before and my son has 1 and a monitor by Del...Read All

How long would it take to return my parcel?
It has been in the scs return hub for couple of weeks now! Your service is just so disgusting! Haven’t received any updates.
No clear updates also from your agents and associates!
I NEED AN URGENT UPDATE FROM THIS! PLEASE BE COMPETITIVE ENOUGH TO A...Read All

I was asking for any reference# regarding my enquiry and the information that the representative (Donna Venzon-CSR Magalang) advised me but she said that they're not providing or giving such.
Also, the service was very slow because as I observed they're chitchatting instead of providing fast servic...Read All

We are waiting for fibre installation and vodacom send us the router and a dongle that plugs into the router with 100gig while we wait for fibre installation.The simcard did not work and i called 0821904 they said to me that the card is blocked and i had to put it into another device to unblock it, ...Read All

I paid Php5000 as instructed by Converge for the installation plus the amount of the plan only to find out that our address is not serviceable. Converge still have not refund my for what I paid for 2 months now. ...Read All

Hi Peter,

I am facing the same issue. They refuse to assist me. I am now determined to take this to social media. I am hoping to get as many people to join in the petition #vodacommustfall

...Read All

Subscriber: Brant Edward C. Velasco
Account Number: 1050602058874
Location: Crystal Aire Subdivision Brgy. San Francisco General Trias, Cavite

It’s been more than a month since we applied for your internet service but still no update from your company even the agent who was rushing us to pay...Read All

This has been processed and paid last July 15, 2020. its almost a month now! Here's the reference number # 2020-07-15-2001908
...Read All

Hi name is Gloria Mokoena my mom bought a lounge suite at bradlows and all four pieces are of poor quality. they are peeling everywhere my mom is old and heartbroken we have reported to the shop at Hazyview several times we were told to wait for the call before lock down still waiting please help my...Read All

My parcel was supposed to be delivered on August 8 by Bayarcal, Allan. Waited for a day,however the parcel wasn't delivered due to unable to push delivery status. On the next delivery August 9, it was supposed to be finally delivered but the courier used a different number to call me twice and was n...Read All

Order code: q3lx-iers.
Date Ordered: August 9, 2020


My first time to use their service and I am very disappointed. The moment I saw the order that it’s already on the way I requested my Dad to wait for the call. I even asked my Mom using the landline to call Shakey’s to confirm if the cl...Read All

Wrongful rolling back of winnings

Please My bet with bet id
200809142015bet85468920 has been tagged wrongly after i have won the bet and rollback of Ghc13.41 has been deducted from my account. This is a mistake because all other betting companies have this selection winning. So please check in...Read All

I ordered the 25th of May 2pair of Birkenstock, paid for but never had any delivery time. More then 2 months now. I want the money back....Read All

I had happily registered for a Canadian visa by paying AED 1932 online in Dubai, but I lost my job just some days after registering.
I sent emails to the reconciliation Dept for a refund because of the situation I have fallen into along with my family.

Your reconciliation staff ALTAMASH BUTT rep...Read All

It's been almost 2 months since I started my application. I want to refund my down payment amounting P5000. Other Internet provider has already installed internet at my place....Read All

I bought all for you via Vodacom app on the 08 and 09 August 2020 instead they activated power hour, I phone Vodacom customer service on the 09 of August 2020 and I spoke to Gugu huhaaa this lady was very rude, she does not even know the difference between all for you and just for you. She promised ...Read All