Consumer Complaint Database


SENDER
Mrs. AC Keys
I do not want to complain. I want to compliment someone.
Wendy from the Roodepoort branch in van Wyk street.
I just want to thank Wendy from the Roodepoort branch for going out of her way to help me. I Phoned her on Tuesday 30 June, but they did not have stock of the bed and base set yet. Told me...Read All
COMPLAINT #4097 - Sales Issues
SENDER
Melissa Joy Borebor Balanza
Nagbayad ako ng almost 8k sa unpaid balance and got disconnected, the only way for me get service is to apply new contract, many times i went there till successfully got number to have a slot (since they only accomodate 25 to 35 slot for costumer service) i waited from 2am till 11am, after paying al...Read All
COMPLAINT #4095 - Customer Service Issues
SENDER
Ziyaad
My mommy bought use pies yesterday afternoon at charlsville malls piecity for supper nd i started to eat my pie i found somthing in my pie nd its a peace of steewool in it so i wane know what must i do about it coz the time she bought us the pies the lady who helped us let a pie fell on the ground n...Read All
COMPLAINT #4094 - Other Issues
SENDER
Unathi Bacela
RECIPIENT
PEP STORES
1stly I wanted to do a laybuy and I was told it was too small as it won't fit or whatever in their storage and when I said I will add more items they told me that they were closing, 2ndly my parcel was sent from Cape Town I still haven't received it, only to find outit was never given to the courie...Read All
1 Reply
COMPLAINT #4093 - Other Issues
SENDER
BOIKANYO MOSOLE
Good day, I have been waiting for my furniture to be delivered for a week now. each day i call the store i get different excuses. I am so disappointed as it is not the first time buying.

I have been sleeping on the floor and even today when I called they said it might take another two more days ...Read All
COMPLAINT #4091 - Customer Service Issues
SENDER
Kemuel Senina
Good day,
I have ordered a watch specifically a Mi Band 4 watch through online and cash on delivery, costing P699. Today, July 7, 2020, I have received the delivery. But it was a different product. I noticed that the delivery pouch has no sender's number. The name of the sender is "JSHOP". I searc...Read All
COMPLAINT #4090 - Product Issues
SENDER
Luvuyo Ishmael Booi
I had an account with Bradlows and I never missed any payments until I settled the account before the stated date. I paid my accounts on time, and I never had any issues with the store, but when I tried to apply for credit again I was declined due to affordability. What I don't understand I took a l...Read All
COMPLAINT #4089 - Other Issues
SENDER
Khara
I was expecting an important package to be delivered yesterday. I had it arranged for next-day delivery as I need it for work. I paid fairly for the service, however, I still haven't received the package. The latest update posted on their tracking website is RETURN TO HUB when they haven't even trie...Read All
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COMPLAINT #4086 - Delivery Issues
SENDER
Lisa-Anne Julien
I recently learned, to my shock, that my contracts have been upgraded and extended to 2022!!

I was under the impression that I had a month to month contract with vodacom. This is because my contracts came to an end in 2019 and when I tried to upgrade and get a new device, I was told that my fin...Read All
3 Replies
COMPLAINT #4084 - Contract Issues
SENDER
Pfourie
I had arrangement to pay account and all billing to acc nm083296 will stop.. They still submitted debit order for 3600 onto my bank account now in arrears over the overdraught limit.. Please help me
...Read All
COMPLAINT #4083 - Billing or Collection Issues
SENDER
Frans Gomolemo
Frans Gomolemo

I bought a fridge from Ok Kathu last month even now I haven't received it all I get it's useless excuses,that's horrible service I've ever get....Read All
COMPLAINT #4081 -
SENDER
JUNMAR GARDIOLA
Tracking#: 313206648377

Items logged in July 16th,but processed for forward to Butuan July 16th (10days) w/c is not acceptable. Up until now I am still waiting for it delivered....Read All
COMPLAINT #4076 - Delivery Issues
SENDER
Caterina Artelli
RECIPIENT
Welit Trading
I also placed an order after entering their site through Facebook. Placed my order and paid on 27 May. I received no order confirmation, nor the goods ordered....Read All
COMPLAINT #4072 -
SENDER
Wilna Weilbach
RECIPIENT
PEP STORES
Last Thursday I went to Pep Heilbron (Freestate) I had my "buff" which fully covers my nose and mouth (Bubbel laag) a big intimidating man asked me rudely "where s your proper mask?" Then "this store only use proper masks. I was so shocked I turn and walked away.Is this rely how you treat your custo...Read All
COMPLAINT #4071 - Customer Service Issues
SENDER
Tebogo Nkosi
I bought couches last, they got torn this year I reported them and they were collected this year January, it's now July and my couch has still not been returned, whenever I enquire about it I'm sent from pillar to post and the worst part is they are busy debuting money from me every month but I don'...Read All
COMPLAINT #4070 - Repair Issues
SENDER
Shamwaaz van Aarde
Good Day,

I have been trying the entire morning to get through your cancellations department to give my 30 days notice.
I cannot sit on hold for 30 minutes at a time as i work during the day.
The fact that we can only "call a number"to do so is frustrating.

I did the tobi chat to chat to a...Read All
COMPLAINT #4069 - Contract Issues
SENDER
OLIVER LEONARD DE GUZMAN
Gusto ko lang po mairefund yung ibinayad namin na 1500 sa Converge sana lang magawan ng aksyon dahil May15,2020 pa kami nagbayad 1 month na nakalipas sana lang maprocess na ung refund....Read All
1 Reply
COMPLAINT #4066 - Refund / Exchange Issues
SENDER
Zandile G
Vodacom fraudulently upgraded my contract and stole R1800.00 from my bank account. It has been 3 weeks now since I sent my complaint to their fraud email address but I still have not received a reference number, no acknowledgement or feedback of any kind from vodacom. I reversed the unauthorized deb...Read All
COMPLAINT #4065 - Contract Issues
SENDER
CANDES NOEL
I SHIPPED MY PACKAGE FROM LBC AIC BUILDING GARNET ROAD ORTIGAS PASIG JUNE 16,2020. THE STAFF GUARANTEED MAXIMUM OF 10 DELIVERY DUE TO COVID-19 HOLIDAY. I CHOOSE BY PICK PACKAGE IN INSULAR SQUARE MANDAUE CITYCBU BRANCH EXPECTED DATE JUNE 29,2020. I WENT TO THE BRANCH , NO PACKAGE ARRIVE. I WENT BACK ...Read All
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COMPLAINT #4063 - Delivery Issues
SENDER
Mpoi mothoana
Morning i ordered 2 boxes of Rock my soul on the 27th of june2020 but could not be deluverd due to the uber driver does not deliver at location..but already the money had already went off from my account...can it be reversed to my acoount plz coz on the 28th i went to the store at JABULANI but was...Read All
COMPLAINT #4061 -