Consumer Complaint Database


SENDER
Ntsoaki Madlingozi
I was convinced to purchase installation in strubensvalley store, now the is a week delay with this I threatened to cancel this the manager Kia basically told me to go ahead, this is after her stuff failed to explain the correct process to me the first time they called. She said all she can do is pu...Read All
COMPLAINT #12098 - Service Issues
SENDER
Mpho Mompati
I booked my car for a service as it was due for service but they didn't service my car they jst change only one thing which is front brake pads..after taking my car from the dealership it started giving me the problem that there is no full performance i shoud jst drive with modarate speed and it wil...Read All
COMPLAINT #12097 - Other Issues
SENDER
Lerato Mokoena
Hi
I'm a regular at clicks Dainfern in fourways JHB. My sister and I went there to look for pregnant women shakes e.g Mom to be brand. While we werein the baby section and moving from ile to ile the security guy named Morris that was on duty (14 Feb 2021) kept on following us. We eventually asked i...Read All
COMPLAINT #12094 - Other Issues
SENDER
Mauda zwodangani violet
Complement not complain

On this day 15 -02-2021 I went to clicks Thavhani mall I met this guy called Farisani, I was looking for euculiptus oil.And I checked the whole store and also ask others and it was not there.I gave him my contact personally and said that he will call me when they are done ...Read All
COMPLAINT #12093 - Customer Service Issues
SENDER
Nthabiseng Sekgothe
RECIPIENT
PEP STORES
I sent my phone at mabopane pep store for a phone that was bought less than six months and now not working, it was taken to repairs its been there for almost 5 weeks... Got it back today n my phone is exactly in the same condition nothing was done to it. ...Read All
COMPLAINT #12091 - Repair Issues
SENDER
Atsu
Over two weeks now,I can't make withdrawal from my sporty bet account.is so painful to deposit all you have laboured for and luckily you won but sporty refused to remit the money into your account when you place a withdrawal....Read All
COMPLAINT #12090 -
SENDER
olarinde omotola titus
RECIPIENT
Patricia
on the 9th Feb 2021 I sold a gift card to be exchange in naira for 12500 it was sold and successful I tried withdrawing to my bank account i could not was was it was not available the following day I was told that I could do peer to peer which I did on the 10th peered and was told successfully withd...Read All
COMPLAINT #12089 - Refund / Exchange Issues
SENDER
Olwethu Mdovu
I placed an order on 23 January 2021 that was supposed to be delivered 10 days later as per your policy. At the momemt I am still waiting and I am a very unhappy customer. I will apprreciate your assistance on this regard.

Kind regards,

Olwethu Mdovu

...Read All
COMPLAINT #12083 - Delivery Issues
SENDER
Cilvia Mangwane (maiden Segokodi)
I tried to use my cashback balance of R208 today at Clicks Sunnypark and was told its R0 and it was used at Clicks Andries Street, Pretoria on the 11th February and that was not me. I don't share my card and on that day I was admitted at N17 Netcare Hospital. ...Read All
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COMPLAINT #12080 - Other Issues
SENDER
D.H Knoetze
I am so upset with you guys. We are paying our account like R5000 or R10000 not every month but when we have that amount to pay. Our monthly payment is R1900 pm. We are so far in front, and then you can still phone us for a payment of R1900. Then you say the credit people check and they are going to...Read All
COMPLAINT #12079 - Billing or Collection Issues
SENDER
Rodel natividad
Shippment january23 to santiago isabela recived in bontoc mt.province january 27. Hindi na sya gumalaw ng 2 week kya lng gumalaw nga followup ako ng tawag sa hotline at email. Nag hintay ng 3 weeks yung recipient ko now hindi ko alam kung kukunin pa nya. Gusto yta mangyari ng lbc ibalik sa akin yung...Read All
COMPLAINT #12078 - Delivery Issues
SENDER
Andre fourie
RECIPIENT
PEP STORES
Hi..i would just like to inform you of an incident in your Pep Cell StoreĀ  in Stelpark in Stellenbosch...Your employees refuse to assist me in sending away a paxi parcel...as they are only 2 employees in the shop..1 cant do it...and the other one is on teatime...this happenedĀ  at 10h06..on Feb 16....Read All
COMPLAINT #12077 - Customer Service Issues
SENDER
Lesego Boom
Hi There, on the 16 December 2020 I bought a Sansui sound bar at Bradlows Thaba Nchu, I used it for about 3 weeks then on the 7th of January I took it back to the store as the bar was not working in the sub woofer, I made several follow ups at the store I was told someone will come and pick it, surp...Read All
COMPLAINT #12076 - Repair Issues
SENDER
Schalk Lotter
I purchased a JBL boombox on a lay buy option. Paid every month and wanted to collect it today. No stock and discontinued is what they said.

So after paying for 3 months. Incredible connection wants me to take a refund with which I'm not happy with.

How can Incredible connection sell someth...Read All
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COMPLAINT #12075 - Billing or Collection Issues
SENDER
Lizel Botma
BACKGROUND

I, Lizel Botma (the Complainant), ID: 8206070025080, entered into a 2-year contract with Planet Fitness in 2020. The Applicant submits that the contract was for a 2 year period.

On 12 February 2021 the Complainant requested to cancel her contract because she was retrenched and could...Read All
COMPLAINT #12074 - Contract Issues
SENDER
Diomedes Dumdum Jr
I did track my parcel before calling the nearest LBC Cebu City Branch for assistance. My parcel has arrived in CEBU CITY HUB yesterday and I was expecting it to be delivered today because the package inside is life and death, I had to call for assistance, I talked to one of your employees in the SM ...Read All
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1 Reply
COMPLAINT #12073 - Customer Service Issues
SENDER
Sonja
In November or December 2020 I bought three ladies pants. Two of them are poor quality material and I don't even wear them often. They already have stretch marks and the material became fluffy above the knees. Your clothes are not the cheapest and therefore one would expect it to better quality.

...Read All
COMPLAINT #12071 - Product Issues
SENDER
HASSAN QUDUS Ezekiel
My sporty bet account was hacked and my Sterling bank account was cleared. The money from my bank account was transferred to my sportybet account. So please I want you to give me the account number and name in which the withdrawal was made .my username 08138848583. 81,000naira was withdrawn..I need ...Read All
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2 Replies
COMPLAINT #12068 - Other Issues
I've tried sending email to their email address custom***@manilabankerslife.com however their mailbox is full that's why my cancellation request wasn't send yet. What should I do? Someone help me please, they forced and pressured me to get an insurance on the spot and taken 21K on my account yesterd...Read All
6 Replies
COMPLAINT #12065 - Refund / Exchange Issues
SENDER
Kathleen Gahol
I ordered a cake at red ribbon salitran then I pin a wrong location but the rider call me and he was kind enough at first to pursue with the delivery despite the wrong pin but unfortunately my co lost signal because of poor condition hence I wasn not able to see his MSG's and in my food panda accnt ...Read All
COMPLAINT #12062 - Refund / Exchange Issues