Consumer Complaint Database

SENDER
Cecil Kingsley Hutchinson
YMCA Hostel,
State House Rd
13th June, 2018
Tel: 0772837565
cee***@hotmail.com
Att: Office of the Chief Executive,
Kenyatta National Hospital
Nairobi.

Dear Sir/Madam,
Re: Unhappy With Dental Care and Support at Dental Department, Admin Block.

I wish to chronicle a catalog of negligence...Read All
COMPLAINT #352 - Customer Service Issues
I have had a car claim for my car. It has taken my car over 3 months for the company to compensate me for my accident even after visiting the company for over 3 months. I keep being taken in circles for compensation....Read All
COMPLAINT #351 - Product Issues
Gwa kairu area has been dry for 3 weeks now despite the fact we are just near the water company.There seems to be piping along k.u ruiru but the workers are taking their sweet time.such a shame...Read All
COMPLAINT #350 - Delivery Issues
SENDER
Christine A. Chore
Can the management kindly advise me on how long it takes to get a refund after a student has cleared everything? My son cleared with all the Departments and was informed to collect the cheque after a week, he did so last Friday,8th June 2018, unfortunately he didn't succeed as he was informed that t...Read All
COMPLAINT #349 - Refund / Exchange Issues
SENDER
LAWRENCE THUKU NJERI
I have filled the registration form at westlands office two times and it was scanned and sent to Thika blanch.....up to now i have NOt been sorted out...Read All
COMPLAINT #348 - Customer Service Issues
SENDER
Catherine Makena
Yesterday on 5th June 2018 at some minutes to four i booked for my child. After waiting, we got in to be attended by a Dr. Juliet who left my child in the operating seat in the middle of a procedure. Is this procedural? Gertrude Please?...Read All
COMPLAINT #347 - Customer Service Issues
SENDER
Christine
Its now 2 weeks since I filled and gave in my details for a salary account to be opened at thika branch. I have never been texted any account. Is the bank/employees that slow? So disappointed...Read All
COMPLAINT #346 - Service Issues
SENDER
Dorothy Wanamu
Am sorry to write a complain but it mostly affects me.Piterris hair salon posted my personal phone number as their customer care service number online.I have been receiving several phone calls from various customers yet I have no idea about the salon.Am requesting for the changes since it bothers me...Read All
COMPLAINT #345 - Customer Service Issues
SENDER
moraa Gasmir
RECIPIENT
Jumia Kenya
i called jumia customer service and req assistance to place an order.
the agent picked wrong phone no and email adress .
6 days later i had not received my package .i have been asking for a reversal of my funds but am told mpesa system is down all through .its now almost two weeks they promise to ...Read All
COMPLAINT #344 - Refund / Exchange Issues
SENDER
DESMOND MTULA
on 12th march 2018 i ordered for the importation of piston rings and a cylinder head gasket through yourselves for my car chassis no. wdd2120472a434208. despite excellent service quality by the sales agent handling my order , it is now over one month and i am not getting any useful feedback as to w...Read All
COMPLAINT #343 - Sales Issues
SENDER
Mugo Daniel
Hi.One very dissapointed customer here. Made a payment for goods on 26/12/2017 in Tusky Hyrax Nakuru.A debit of Kes 2166 was made from my card on your PDQ. I was not given the goods even after showing your staff an SMS from my bank indicating a debit had been made. I was told to fill some forms at ...Read All
COMPLAINT #342 - Refund / Exchange Issues
SENDER
Holly Knight
For our very first trip to Africa we signed up to volunteer with a medical team. We fundraised and solicited donations of much-needed medical supplies to assist with surgeries in remote Migori. Because the journey is so very long, we wanted to extend our stay beyond the volunteer stint and we chose ...Read All
COMPLAINT #341 - Refund / Exchange Issues
SENDER
John Makeni
We used Unistar to get a visa for my wife in December 2017. Above the Visa fee we were required to also pay a deposit which would be refunded on return. To start with, the Visa never came on time, so we missed our flight and had to rebook. After eventually getting the Visa, we travelled and came bac...Read All
COMPLAINT #340 - Contract Issues
SENDER
Opiyo
I have been visiting Pandya for a while now because of my sons Paediatrician and well being clinic and I always have the worst service ever...
I have been complaining writing emails but never ever received a response...
the staff are rude and gang up together to make you look like you have done a...Read All
COMPLAINT #339 - Customer Service Issues
SENDER
Hani Samir Tawfik Shalaby
We are Egyptian newly married tourists in our honeymoon tour here in Kenya; we rent a room in Lissa luxury suites from Yaya straight to Kirichwa then branch on your right hand straight, Nairobi, since 4 days; from day one we feel unwelcome and the workers here in this place insist to bother and deli...Read All
COMPLAINT #338 - Other Issues
I bought an iron box (Mika brand).It worked for one month then stopped.It doesn't heat anymore.
I took it back to their Naivas Mountain Mall today (10-03-2018).Well I was shocked to learn from Sammy a supervisor that I will need to wait to a month before I get a replacement.A month yet the ironbox ...Read All
COMPLAINT #337 - Repair Issues
SENDER
Celestine Wambua Mbaluka
I had an accident in November 2017 and made a claim immediately. To this date your employees have been taking me in circles. The car is KBH022T. It's very unfortunate because I have been a loyal customer and even gave your company more business where I work. It's the first major claim I have made t...Read All
COMPLAINT #336 - Customer Service Issues
SENDER
Celestine Wambua Mbaluka
Hallo, I would like to officially lodge a complaint on the way my claim for my car Reg. KBH022T has been handled. All this time it has Ben circles of lies and no help despite this being the first major claim from the company and having given you more business where I work. This is very unfair wa...Read All
COMPLAINT #335 - Repair Issues
SENDER
Maryanne Atieno
I fueled my car on sunday 4th march 2018.I barely drove far than the car stopped.It cannot even start.
...Read All
COMPLAINT #334 - Product Issues
SENDER
Shirley Cynthia
I HAVE MADE AN OVER PAYMENT AND I AM MOVING OUT YET THEY DO NOT WANT TO REFUND MY MONEY. THEY DID NOT TELL US OF SUCH YET I HAVE STAYED THERE FOR THREE YEARS NOW AND WANT TO MOVE OUT BECAUSE I HAVE STARTED WORKING. THAT IS THEFT HONESTLY...Read All
COMPLAINT #333 - Refund / Exchange Issues