Consumer Complaint Database

Good Day,

Can you please check for me the following

I have closed down this following account : 27828748575 (phoned customer service on 25/01/2021) received confirmation sms

Now I am still receiving MMS messages about this account that is still running , it was a big story to get this acc...Read All

Issue seems to have been addressed, have received a credit on my account, will monitor to ensure that the third number's billing no longer reflects, as per the statement, three accounts have been billed for this month...Read All

I am a Type 1 Diabetic and due to complications now have Chronic Kidney Disease. Every month I have this battle of receiving ALL my medication bcz your staff are incompetent and unprofessional. They never send me a notification to say my medication will be delivered, the upd guy used to call me to s...Read All

I never use Clicks pharmacy cause of the poor service and the fact that they take so long and are doing the customer such a favor by serving us. But on Monday 15 March 2021 I was at Oakfields, Benoni so I went in hoping to find better service as the store was not busy. The pharmacist, Charles Nyanhe...Read All

I've been requesting a paid up letter from vodacom for months now only to be contacted by consultants promising to call me back but nothing! my account is under debt review i just need this one paid up letter for them to begin the clearing process but Vodacom you call them they keep on saying they w...Read All

I cancelled a contract of mine in Desember 2020, they told me to rather migrate to a smaller packadge. The migration was never processed. After several calls and emails, they told me now, they cancelled the contract. But I still have to pay every month. They said I will get a refund, because it was ...Read All

I purchased a subscription to Planet Fitness for my mother as a mother's day gift back in May of 2019.She stopped going during the pandemic and canceled the subscription (in person)back in March of 2020 aswell as calling the hq number to cancel the subscription and was told that it was infact cancel...Read All

Head office did phine me they can't get hold of my work. So I ask them to hold and go ask my Hr for a number so that they can get hold of her so she give the number and the lady said she gonna call know I was standing in the office waiting for them to call but they never called again I did apply las...Read All

I filled a complaint and no one contact me at all i like to get feedback please.i dont know to what do. The complaint was submitted almost 2 weeks ago....Read All

I was at pep cell at khayelitsha mall on 17/03/2021 at15h45 we wait about 30min bc they were busy with the money truck after the truck left we wait again almost 20min we not sure was wrong no one cum and communicate with us when I reach my turn they tell the offline my question to them why did not e...Read All

It's been 142 hours since my fibre line was installed by vumatel. I keep hearing that the line will be activated after 24-48 hours. After numerous calls and emails nothing has still happened and my activation request was not sorted out.

I have wasted hours of my time and money to try and get this...Read All

Hi I am getting nowhere after 2 months .. I am paying for 5 contracts but I got a message last week that the tower was moved. How do I get my data contracts cancelled without any penalty and a reduction in rate for iPhone 12? This iPhone was upgraded 24 December 2020 n then mid January 2021 tower wa...Read All

I am the same problem with vodacom cancellation, I literally paid and cancelled twice yet I am being called and told my account is arrears. Vodacom's service is appalling ...Read All

Good day

I had an account with vodacom then I lost my job in 2017 to 2018 in 2019 I got a job and I managed to pay the account 2020 July and they said my name will be removed from the credit berua and they send me a paid up letter aven today I'm still struggling. Everywhere I go vodacom name stil...Read All

I bought fat cake comfort relaxer bed they delivered it yesterday one leg has broken inside the hole while I was sleeping am no longer sleeping comfortable I want to change the bed with another one is Eternity double bed the hight is better ...Read All

Internet signal are not stable,very weak,loosing signal most of the time,hard to connect especially overseas,i lost some of my clients abroad because poor signa,my daughter got absent several times online class,its better to cut off your service from us...Read All

I have an insurance for my two phones. On the 9th of March I was in a taxi coming from dialysis going back home. In our town we're having taxi violence. We were told to get off the taxi by another taxi association or they'll shoot then we came out running and when I arrived at home, there were no p...Read All

I took my car to Kia Polokwane. The repair quotation was 250000 which I couldn’t afford . I had to take my car now when We try to fix the car we found extra part of another car which is not for my car. And shortage of 1 part tensioner bracket. When I call the dealer they say there is nothing they ...Read All

Good day

I bought a Mobicell 1703 2021 at pep store in Motherwell in Port Elizabeth.the problem is not charging i did charge the whole night and a day still not get fully charge. Is the second time i came to pep for the second phone the first one was the camera not clear . I gave the lady to char...Read All

On Sunday 14 March i used the my vodacom app to purchase R100 water for my prepaid meter. I got an sms stating the the purchase was unsuccessful. I called through and was told i will receive an sms with the email address to send screengrabs for my banking app to show the money came off along with a ...Read All