Consumer Complaint Database


SENDER
Nomfundo Tshaka
RECIPIENT
PEP STORES
How long should I wait for a parcel from PE to Mount Ayliff from 09.03.2021 it was said I'm going to receive it within 5 days till now...Read All
COMPLAINT #13039 -
SENDER
Niresh Dookhi
I purchased a Dell laptop from the Cornubia store. It is currently not working. I have taken it to the store,the store said that it is covered by a 2 year warranty. I was asked to leave it at the store. They said that it will be ready in 21 days. After about 2 weeks I received a call from store to ...Read All
COMPLAINT #13037 - Guarantee Or Warranty Issues
SENDER
Lim Rey Magbata
Deniliver sakin ang box na may lamang sabon worth 11thousand pesos sa classroom ko last Friday, March 12, 2021. Ang sabi ko sa nagdeliver na assigned sa Looc Romblon ay sa Sunday ko nalang kukunin at pipickupin ko nlang sa Odiongan kaya we closed the deal. Pagpunta ko ng Sunday ay sarado sila at di ...Read All
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COMPLAINT #13036 - Delivery Issues
SENDER
susan anne Fenthum
On the 20th of feb 2021 my husband and i went to get a few items at Makro. We always browse around and were in the technical division when my husband showed me a ink tank epson printer. I had bought him one from Macro in dec/jan L3156 and he suggested i get one for home.
We actually had 2 sal...Read All
COMPLAINT #13035 - Advertising Issues
SENDER
Nonzukiso
RECIPIENT
PEP STORES
Good Day Pep

On 16/03/2021 at around 9 in the morning, i went to Mthatha plazza Pep Cell to collect a parcel that i was told on the phone that it has been sent there, the SMS that i received i did not read it because the sender said she used Pep cell.
WHen i got there i told the Cashier Luphuml...Read All
COMPLAINT #13034 - Customer Service Issues
SENDER
Anis Ahmed
I have paid and cleared all the dues against my 200 plot situated in the project of "SAMAMA CITY" Scheme 45 at Northern bypass and have also been leased in my name but I just want to know that when you will start the internal development work, demarcation and hand over the possession of the plot t...Read All
COMPLAINT #13033 -
SENDER
Moitheri Sibiya
I was called a thief for not paying the medication after the cashier made a error when she rang the medication At the Grove clicks. I visited your store to collect my medication and I bought other things last week Friday, on Saturday I was called and told that I didn’t pay for meds, I should come ...Read All
COMPLAINT #13031 - Customer Service Issues
SENDER
Tanya Watkinson
My dad purchased 2 tv's in July last year. During last week, 08/03/2021, the Muller and Haupt 43" stopped working. Prior to this happening it had lines whenever we watched tv. We went in on Friday, 12/03/2021, to explain to Ok Furniture in Umzinto what had happened and they assured us that they will...Read All
COMPLAINT #13027 - Guarantee Or Warranty Issues
SENDER
Mark
I must express my total frustration with Bradlows Chatsworth Branch. I purchased 3 items one being a double door fridge, it was delivered to me on 27/02/2021, upon inspection, I found 2 scratches on the left hand side door glass, I immediately called the store manager to explain the damage and check...Read All
COMPLAINT #13026 - Customer Service Issues
SENDER
Sherill Dela Torre
RECIPIENT
Globe Telecom
I have called and emailed Globe customer care several times already since January and yet our concerns regarding unposted payments for 2 billing periods (Oct.1-31,2020 and Nov.1-30,2020) remain unsolved. I have already emailed our proofs of payments and payment details and yet they still do not addr...Read All
COMPLAINT #13025 - Service Issues
SENDER
Lea Estipona Parrel
Hi,

I have applied for installation on Dec 17,2020 and got my account number 0020231147351 and also paid on Dec 17,2020 (See attached receipt). The customer service said the refund will take 10 days but until now it still no update and got no refund. We also called the customer service countless ...Read All
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COMPLAINT #13023 - Refund / Exchange Issues
SENDER
Roger Cloma
We filed our application on line last November 30, 2020 and we paid the connection fee. During our first follow up, the status revealed that the application is on hold status, and the operator told us that we gave the wrong installation address. I gave the correct address, but everytime I call, sam...Read All
COMPLAINT #13022 - Delivery Issues
SENDER
RE PERRY GALLOS
The package that I should received is a refurbished laptop but instead the rider replace it with other items....Read All
COMPLAINT #13021 - Delivery Issues
SENDER
Your customer
I was in a hurry to buy for my father’s medicine it was an Emergency because my father might suffer from another stroke his hiccups is quite alarming. He suffered from a major stroke due to his high blood sugar as well. I’ve been to a lot of drug store that day. I have my father’s senior citiz...Read All
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COMPLAINT #13017 - Service Issues
SENDER
Aduemeso10
Send my otp to my email address
It's the same with the number I registered with but the number I registered with has lost ...Read All
COMPLAINT #13016 - Other Issues
SENDER
Phindile
RECIPIENT
PEP STORES
It’s obvious that PEP does not train their staff how to treat customers. The very same thing happened today at PEP Home campus square. The lady who works there by the Name of Mercy closed the door at 17:30 today and she turned the trading hours board to inside so that client won’t see. When clie...Read All
COMPLAINT #13015 -
SENDER
Nonhlanhla Mathebula
Hi my name is Nonhlanhla Mathebula I am not happy with the service I got at south gate dischem I bought Ritalin 30 mg last month and the dispenser was D . MaHON-PP I was only issued 15 tablets and to follow was 15 due to personal issues I couldn’t get to the pharmacy the next week when i finally w...Read All
COMPLAINT #13014 - Sales Issues
SENDER
Thabiso Monare
RECIPIENT
Sleepmasters
I bought a Restonic bed from Sleepmasters Alberton in 2019.Six months later the bed springs gave way and i complained,had to wait for 2months before i can get a replacement.4months later the replacement bed also caved in.I was told to pay a warranty fee since it's over 12months.I complained about th...Read All
COMPLAINT #13013 - Delivery Issues
SENDER
Cristina Foronda
I wish to close my Savings Account which was opened in Bacolod North Drive branch.

This has been months and no one seems willing to help me. And now the account is incurring below balance charges. I am a stay-home mom and every cent counts especially in this time of pandemic.

I have a toddler ...Read All
COMPLAINT #13010 - Product Issues
SENDER
Abegail Bicknell
I am just as disappointed. I have placed my order on 22nd of January and still no service and no communication. This is such bad service and very disappointing. I have been given the runaround with this order. Been sent from pillar to post. I have never experienced such bad service. I don't know wha...Read All
COMPLAINT #13008 -