Consumer Complaint Database


SENDER
Marius de beer
We had 2 contracts we you and now it has been canceled for 5 years now they want to tell me that we still ou money on payment but everything was paided om time every month so now NOMBULEO KHULANE SENT ME A EMAIL SAYING THAT WE OU MONEY WAS IS NOT TRUE AND WAY AFTER 5 YEARS WE AKWAYSPAID CASH OR ...Read All
COMPLAINT #15152 - Billing or Collection Issues
SENDER
ANDRIES AND NATASHA VAN PLETZEN
I have a massive problem. On the 20th of May 2021 your sales person Cerease contacted my husband to say i am due for upgrade. We looked at the S21 and she advised us against it telling us it was not a good choice due to faulty camera issue. Then she advised she HAD IN STOCK AND IMMEDIATLY AVAILAB...Read All
COMPLAINT #15147 - Sales Issues
SENDER
William Thomas Page
Opened acct. 3/26/21.
On 5/7 payed 1,920.00 and again on 5/24 1,200.00 total of 3,120.00 (based on the statement that I got from their office) then got disconnected last night the 27th. Their reason I still owed 2,045.00. (but look at attached pic.)...Read All
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COMPLAINT #15145 - Billing or Collection Issues
SENDER
Charles Kotze
Getting anything done through Vodacom Cancellations is an impossible task. They just don't execute instructions or requests from customers. I have 3 contracts that came to the end of the contract term.

1. 082 520 7949 came to its end in January 2021. I contacted Vodacom in January 2021 to make th...Read All
COMPLAINT #15140 - Contract Issues
SENDER
Nombuso Dlamini
RECIPIENT
PEP STORES
Dear Sir/ Madam,

Today I went to Pep Store Pretoria Church Square to drop off a parcel to be take to Jozini Mall (KZN) through Pexi. I greeted the lady who was assisting me. She had no smile and had a very bad attitude. I told her I'm here to send a parcel to KZN, as I put the parcel on the count...Read All
COMPLAINT #15138 - Customer Service Issues
SENDER
Natalie Fielies
I bought items from the Watergate store on 12 Feb 2021 as we had our bathroom remodeled. Last month i noticed a crack in the toilet seat cover. I went back to the store and was told to order a new one at the cost of almost R500. My husband spoke to the manager Mr Botha and was told that it cannot be...Read All
COMPLAINT #15137 - Guarantee Or Warranty Issues
SENDER
Ziske Mulder
I purchased personal items yesterday at clicks safari tuine in rustenburg. First of all the cashier took his time chatting to other staff members and rung items double a couple of times, after which I pointed out his mistake, he started to get visibly irritated with me and then shouted out to the m...Read All
COMPLAINT #15135 - Service Issues
Contact infos online not working
Services not worth tax-payer's money
Customs clearly milking people's money
...Read All
COMPLAINT #15134 - Customer Service Issues
SENDER
0742724996
RECIPIENT
PEP STORES
Yesterday I went to purchase some stuff, I get to the machines and swiped the money was approved, before the tills could open the machines shit down, they told me it registered as void and my money will be returned, well it wasn't they told me I must come back today with a bank statement.. My proble...Read All
1 Reply
COMPLAINT #15131 - Refund / Exchange Issues
SENDER
SUSANA Q. TUBO
Last July 22, 2019 I have filed the FCA on my Policy #2KG01074591 life plan -ECP2. I have submitted my original copy of my Policy contract to Ms. Hanilyn Raz at Eternal -Cebu branch office and until now i have not received any communications regarding my claim. Its almost 2 yrs but no one answers m...Read All
COMPLAINT #15130 - Other Issues
SENDER
Rose Luterte
I am waiting for almost 3 years for my cash allowance to be given. Why itakes so long for your company to give my allowance. I hope na sana maibigay nyo na matagap tagal na din waiting period ko. Malaki maitutulong ng makikuha ko sa pang kabuhayan namin sa ngayon at gipit na gipit po kami sa panahon...Read All
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COMPLAINT #15129 - Billing or Collection Issues
SENDER
Muhammad mushtaq
758205 assalam walekum sar meri ID of board ho gai hai please send Mary ID on on board ...Read All
COMPLAINT #15126 -
SENDER
Prof Njehia BK
It took more than 2 hours to be served while trying to open a new account at the branch. While I accept that some customers may need special attention owing to illiteracy levels, 2 hours waiting to reach the account opening attendant is unreasonable and unacceptable. Finally due to some small issue ...Read All
1 Reply
COMPLAINT #15124 - Customer Service Issues
SENDER
Fezeka Ndamase
I bought two single beds during December 2019 and were then delivered in January 2020.the beds were of horrible standard and already had sink holes by April 2020. However due to the lock down I could only attend to the matter in December 2020.In January of 2021 I went in store and asked for an excha...Read All
COMPLAINT #15123 - Refund / Exchange Issues
SENDER
Linda murugan
I purchased a lounge set
In February from the store at phoenix plaza.
They took a month to deliver, upon delivery I found the sofas to be damaged and flimsy.
I reported it immediately
With pictures to back up
The store only sent someone through after a month
And after debiting my account.i hav...Read All
COMPLAINT #15122 - Product Issues
SENDER
Evelyn F. Cabando
Gusto ko sana isoli at mapalitan yung nabili kong Relestal kasi hindi naman nagamit or na-consumed...kaso hindi raw tumatanggap ng return or exchange gawa ng pandemic...ano pong connect ng pandemic? sa gamot na gusto kong isoli or papalitan......Read All
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COMPLAINT #15120 - Refund / Exchange Issues
SENDER
Thabiso evans
I was all get it but only 1 pazzel left till it expired too but i knw is a competition whether u loss or win i will try my lack next competition

Thanks...Read All
COMPLAINT #15119 -
SENDER
BONGIWE VINOLIA DHALADHLA
RECIPIENT
PEP STORES
I MADE A LAYBYE AT THE PEP STORE ABOUT TWO MONTHS AGO, SO I WENT TO THE STORE TO CANCEL THE LAYBYE BUT WAS TOLD THAT I CANT CANCEL MY LAYBYE SINCE I DO NOT HAVE THE ORIGINAL RECIEPT. I ASK THE CASHIER IS'NT THERE ANY ANOTHER WAY THAT WE COULD DO IT BUT INSTEAD SHE GAVE ME AN ATTITUDE AND SHE TOLD ME...Read All
COMPLAINT #15118 - Refund / Exchange Issues
SENDER
Muhammad mushtaq
Please sar meri ID of board of id ko on kar de 758205...Read All
COMPLAINT #15117 -
SENDER
Nyeleti
Good day

I bought Chicken Licken (feed my craving) at pta Central house the wings were undercooked 'pale white' ...Read All
COMPLAINT #15116 - Other Issues