Consumer Complaint Database

SENDER
Jean Renard
RECIPIENT
Dora Optique
I went to this shop a week ago in order to fix my glasses (small repairing). I already experienced this kind of trouble and in any shops the repairing is free of charge. Although, unexpectedly the manager told me that I would have to pay 5 000 LL if I wanted to fix my problem. When I said to the own...Read All
COMPLAINT #519 - Service Issues
SENDER
Ihssan daou
RECIPIENT
Hibou
Bad service, unpolite stuff, order need more than 1 hour to be delivered eventhough my home is 5 min far ( sodeco branch). The AUST branch doesnt answer any call at night ... !!!! ...Read All
COMPLAINT #518 - Service Issues
SENDER
maher ghannam
Flight ten hours away from my husband because of the wrong office booking without compensation and there is no insurance unless something happens, you pay the insurance but you do not get it after several contacts...Read All
COMPLAINT #517 - Other Issues
SENDER
Dean
RECIPIENT
Rapid Net
Good day.

The support on rapidnet is absolutely pathetic!! I can never get through on the phone and have a support ticket that has been open for over a month now!! I have the biggest package that you guys offer which makes me think Im a premium user but I dont receive any support or the service...Read All
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COMPLAINT #516 - Service Issues
SENDER
Wassim Atriss
As a leading insurance company and one of the best in lebanon, i and everyone expects from you to protect your current clients and your future clients too.On the other hand,i expect to recruit people based on their good morals and good reputation too.One of your staff used some rubbish words to repl...Read All
COMPLAINT #515 - Other Issues
SENDER
Mary Aref Younes
RECIPIENT
Zaatar w Zeit
Delivery guys always complains that he has no change for money & I have to pay using the card even though I always mention in the notes that he has to get the change

Last time he didn't have change for 50,000 even though the receipt is 21,000


this is absurd !!...Read All
COMPLAINT #514 - Billing or Collection Issues
SENDER
AZ Corporation International
RECIPIENT
Ogero
Dear Sirs,
we are very disappointed and surprised since we made more than 3 claims and we personally attend Badaro office, that we have an issue in Line 01/611885(Noisy Sound) and yet no one called back or tried to fix the problem or even send a feedback.
We really appreciate your kind assist and ...Read All
COMPLAINT #513 - Service Issues
SENDER
Christine Hallajian
RECIPIENT
Ogero
On 7 and 8 June 2018, Ogero called to intall the modem but I wasn't at home.

Since then,no one called me on my mobile to advise when they will install the modem to be at home once they arrive.

I need the internet connection badly and I can't affrod more delay in activating the internet on my p...Read All
COMPLAINT #512 - Customer Service Issues
SENDER
Dany Hoyek
RECIPIENT
Skyport
No presence of this company on the internet or social media, makes it difficult to find the services they provide...Read All
COMPLAINT #511 - Advertising Issues
SENDER
enas nassar
RECIPIENT
Promod
On the 10/05/2018 my wife visited the promod store in mirdif city centre and was insulted by one of the staff while the manager stood there and watch all this unfold. she told her to get out of the store, and she would call the police to escort her out. all because my wife asked for a dress to be al...Read All
COMPLAINT #510 - Customer Service Issues
SENDER
Marwan Awwad
RECIPIENT
Ogero
My landline is not working since 30March, more than 15 calls till now to Ogero and the line is still not working, all i hear is lie and big lies, unfortunally its a very bad service from Ogero where my landline is not fixed for more than a month, i will call direcrly with the ministry of communicati...Read All
COMPLAINT #509 - Repair Issues
SENDER
Kelvin Surin
RECIPIENT
Repco
I’ll like to bring up a matter of poor, rude and discrimination attitude towards a paying customer. I’ve been shopping in repco for many years. This is the first time I had to receive such a bad service from this store. The person in this situation is JAYDEN, I mentioned to him about the price ...Read All
COMPLAINT #508 - Customer Service Issues
SENDER
Ramy Issa
RECIPIENT
Djej w Toum
On Sunday 4th March 2018 at around 6:30 pm Antelias branch , I was Placing an order on the cash register till for take away , as I seen my wife arguing with the valet parking guy, he was trying to enter my car to for reverse it which he has no right to enter the car as my wife and kid waiting me ins...Read All
COMPLAINT #507 - Service Issues
SENDER
Lxx Axx
They don't respect appointments, they are very impolite, and very old building, doesn't look like a decent company at all! i mistakenly submitted my CV, thinking that its a decent company, the CEO almighty called me and was very disrespectful, he doesn't even negotiate about the given appointment fr...Read All
COMPLAINT #506 - Other Issues
SENDER
Charbel Semaan
I already file a complaint about the service.
when i got home i found out that 2 kg where missing from the order, i went back to charcutier Aoun and ask for a manager, they said no manager is available and a supervisor who doesn’t know how to use the LAST (listen, apologize, Solve, Thanks) in ca...Read All
COMPLAINT #505 - Customer Service Issues
SENDER
Charbel Semaan
This is the worst customer service, for the second time they forget to prepare my order, I ordered 5 kg of fish and the told me it will be done in 30 minutes, after the mentioned time they told that they forget to fry the fish because the one who took my order forget to give them the receipt, he was...Read All
COMPLAINT #504 - Customer Service Issues
SENDER
Reshma suresh
RECIPIENT
Health World
I made a payment for an order with the reference number 80820. I am completely dissatisfied about the improper communication. I didn't get any information about the current status of the product. I would like to know when will I get the product and I hope your team will clear my doubt as soon as pos...Read All
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COMPLAINT #503 - Delivery Issues
SENDER
Nasser Nash H Ali
RECIPIENT
Cedrus Bank
Hello there -

Ive subscribed almost 2 years ago because i needed an account so my jobs in africa can transfert money to it.

So far Ive been receiving money, but no notifications either messages or emails. Only worked when I was in Lebanon (only
cople text messages notifications and not alwa...Read All
COMPLAINT #502 - Billing or Collection Issues
SENDER
Dalia Abdelsalam Sharara
My name is Dalia Sharara. I am the parent for Aya Tarek Mohamed Ahmed Lotfy who attended Choueifat of Egypt in Tagamoa from 2009 till 2016.
I put a case in court against her father and I need all the bills that I paid from years 2009 till 2016. The school answered that they can give me the bills o...Read All
COMPLAINT #501 - Billing or Collection Issues
SENDER
Lola sarieva
I do not know whether you will read my email or not, I want to say barsha360 salon spoiled my hair. Very bad service, even i ask number of manager but they didnt give. She is off. Reception lady ask me what i want. I am very upset with them. No respect....Read All
COMPLAINT #454 - Service Issues