Consumer Complaint Database

SENDER
Christine
Its now 2 weeks since I filled and gave in my details for a salary account to be opened at thika branch. I have never been texted any account. Is the bank/employees that slow? So disappointed...Read All
COMPLAINT #346 - Service Issues
SENDER
Dorothy Wanamu
Am sorry to write a complain but it mostly affects me.Piterris hair salon posted my personal phone number as their customer care service number online.I have been receiving several phone calls from various customers yet I have no idea about the salon.Am requesting for the changes since it bothers me...Read All
COMPLAINT #345 - Customer Service Issues
SENDER
moraa Gasmir
RECIPIENT
Jumia Kenya
i called jumia customer service and req assistance to place an order.
the agent picked wrong phone no and email adress .
6 days later i had not received my package .i have been asking for a reversal of my funds but am told mpesa system is down all through .its now almost two weeks they promise to ...Read All
COMPLAINT #344 - Refund / Exchange Issues
SENDER
DESMOND MTULA
on 12th march 2018 i ordered for the importation of piston rings and a cylinder head gasket through yourselves for my car chassis no. wdd2120472a434208. despite excellent service quality by the sales agent handling my order , it is now over one month and i am not getting any useful feedback as to w...Read All
COMPLAINT #343 - Sales Issues
SENDER
Mugo Daniel
Hi.One very dissapointed customer here. Made a payment for goods on 26/12/2017 in Tusky Hyrax Nakuru.A debit of Kes 2166 was made from my card on your PDQ. I was not given the goods even after showing your staff an SMS from my bank indicating a debit had been made. I was told to fill some forms at ...Read All
COMPLAINT #342 - Refund / Exchange Issues
SENDER
Holly Knight
For our very first trip to Africa we signed up to volunteer with a medical team. We fundraised and solicited donations of much-needed medical supplies to assist with surgeries in remote Migori. Because the journey is so very long, we wanted to extend our stay beyond the volunteer stint and we chose ...Read All
COMPLAINT #341 - Refund / Exchange Issues
SENDER
John Makeni
We used Unistar to get a visa for my wife in December 2017. Above the Visa fee we were required to also pay a deposit which would be refunded on return. To start with, the Visa never came on time, so we missed our flight and had to rebook. After eventually getting the Visa, we travelled and came bac...Read All
COMPLAINT #340 - Contract Issues
SENDER
Opiyo
I have been visiting Pandya for a while now because of my sons Paediatrician and well being clinic and I always have the worst service ever...
I have been complaining writing emails but never ever received a response...
the staff are rude and gang up together to make you look like you have done a...Read All
COMPLAINT #339 - Customer Service Issues
SENDER
Hani Samir Tawfik Shalaby
We are Egyptian newly married tourists in our honeymoon tour here in Kenya; we rent a room in Lissa luxury suites from Yaya straight to Kirichwa then branch on your right hand straight, Nairobi, since 4 days; from day one we feel unwelcome and the workers here in this place insist to bother and deli...Read All
COMPLAINT #338 - Other Issues
I bought an iron box (Mika brand).It worked for one month then stopped.It doesn't heat anymore.
I took it back to their Naivas Mountain Mall today (10-03-2018).Well I was shocked to learn from Sammy a supervisor that I will need to wait to a month before I get a replacement.A month yet the ironbox ...Read All
COMPLAINT #337 - Repair Issues
SENDER
Celestine Wambua Mbaluka
I had an accident in November 2017 and made a claim immediately. To this date your employees have been taking me in circles. The car is KBH022T. It's very unfortunate because I have been a loyal customer and even gave your company more business where I work. It's the first major claim I have made t...Read All
COMPLAINT #336 - Customer Service Issues
SENDER
Celestine Wambua Mbaluka
Hallo, I would like to officially lodge a complaint on the way my claim for my car Reg. KBH022T has been handled. All this time it has Ben circles of lies and no help despite this being the first major claim from the company and having given you more business where I work. This is very unfair wa...Read All
COMPLAINT #335 - Repair Issues
SENDER
Maryanne Atieno
I fueled my car on sunday 4th march 2018.I barely drove far than the car stopped.It cannot even start.
...Read All
COMPLAINT #334 - Product Issues
SENDER
Shirley Cynthia
I HAVE MADE AN OVER PAYMENT AND I AM MOVING OUT YET THEY DO NOT WANT TO REFUND MY MONEY. THEY DID NOT TELL US OF SUCH YET I HAVE STAYED THERE FOR THREE YEARS NOW AND WANT TO MOVE OUT BECAUSE I HAVE STARTED WORKING. THAT IS THEFT HONESTLY...Read All
COMPLAINT #333 - Refund / Exchange Issues
SENDER
Rick
RECIPIENT
Hot n Corny
The new trainee was cleaning when I approached. I told her what I want and she served me without washing her hands. I did not accept. I walked off. They should be wearing gloves. ...Read All
COMPLAINT #331 - Other Issues
SENDER
khathutshelo
A patient was supposed to went to the clinic yesterday friday her appointment fr hypertension but she didn't go because of the rain but when she go to rumani clinic they send her back telling her they can't help her because she don't have a file,but every month she collect her treatment there t ruma...Read All
COMPLAINT #330 - Customer Service Issues
SENDER
Donald Muhia
My Hisense mini fridge model no. RS-13DR45A was recently repaired and I collected on Friday 17th February. This Saturday afternoon I realised that it doesn't go off periodically as it should. On closer inspection, the back part is leaking cold droplets of water and the grill behind is very hot. ...Read All
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COMPLAINT #329 - Repair Issues
SENDER
doreen ngiyo
its a total disappointment on how you delay pensions.your operating system is total failure.you are just a disappointment to the mission category.very poor services to an emotionally drained human. ...Read All
COMPLAINT #328 - Customer Service Issues
SENDER
GEORGE PAUL OLANGO
We have been following up on our payments for work done since Nov 2016 (supplier)and have not gotten assistance. It is resource-consuming and expensive to keep pursuing this for more than a year without precise feedback. I am unable to get the contacts or email of the relevant authorities to raise t...Read All
COMPLAINT #327 - Other Issues
SENDER
Amin deldar golchin
I just throw out last 48 hours is like hell to me I'm still have problem. I can't eat. I can't go toilet.

Evry 2 horse. I feel really cold. I can't leav my bed. ...Read All
COMPLAINT #326 - Product Issues