Consumer Complaint Database


SENDER
NADINE MAGDALENE VAN DER MERWE
Bought and iPhone 8 in 2018 for my daughters birthday and she blocked her password after only using phone for 2 weeks. I went to Vodacom store and handed my iPhone8 to Vodacom Technician who promised to unblock phone with Apple company for me. He was a black male and I trusted him as he had Vodacom ...Read All
COMPLAINT #14880 - Refund / Exchange Issues
SENDER
Patrick Ventura
On Tuesday 18 May 2021 I asked a consultant at Dischem Ferndale on Republic for medicine to treat a bloody nose.
He advised that Beclate Aquanase was the best for my problem.I purchased the product R61.50, Cashier 135195 N.Shibe RXP-202723.
I was not 100% happy with the consultants choice but took...Read All
COMPLAINT #14879 - Product Issues
SENDER
Terry B. Mahinay
Last 3 years ago I filed claim in behalf of my brother Leo B. Mahinay and my friend Ernan Lapitan for their pension plan which was already matured. And until now I have not receive any text messages from your cebu office. Last year, almost every month I do the follow call at your office but no chequ...Read All
COMPLAINT #14876 - Other Issues
SENDER
Megan
Good Day, I email Chatz Cellular on the 10th May regarding my contracts and I still have not heard anything. My father went in on the 5th and received a reference but that's the only thing I got. I no longer live in South Africa so I can not call or go in. Who do I complain to? ...Read All
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COMPLAINT #14875 - Customer Service Issues
SENDER
Rosalia M. Caberte
May item ako, COP sa New York Branch, upon pickup narealized ko, mali yung naibigay kong name sa nagpadala, Sally Caberte instead of Rosalia M. Caberte, nasanay kasi ako sa door to door. Nakiusap ako na kung pwede i-consider na nila dahil PWD ako at iniiwasan kong magpabalik balik. May proof naman a...Read All
COMPLAINT #14872 - Customer Service Issues
SENDER
Shannon Bruchhausen
Called cancellation department on 24/3/2021 to cancel data contract, was not in arrears. Had to call again on the 29/3/2021 to follow up and had cancellation escalated again. Called again on the 06/4/2021 and was advised it was definitely going to be completed. Again was not cancelled and have been ...Read All
COMPLAINT #14871 - Contract Issues
SENDER
Karim elgamasy
I booked a Kia sportage car from shaikh Zaid road branch, and during inspection after registration found manufacturing date by APR 2020, Tyres manufacturing date JAN 2020, means 1.5 year old... Which not acceptable

Take care: all the car in showroom while booking was manufactured date JAN 2021
...Read All
COMPLAINT #14870 - Product Issues
SENDER
FINOS
RECIPIENT
Abc Cargo
WE ARE NOT ABLE TO TRACK THE SHIPMENT..I HAVE SENT THE PARCEL ON 25TH APRIL..AND TILL NOW NO UPDATION IS THERE IN THE SITE..NOT ABLE TO TRACK ALSO..IT IS SHOWING EITHER SHIPMENT NOT AVAILABLE OR IT IS NOT SHIPPED...WHAT IS THIS? ...Read All
COMPLAINT #14869 - Customer Service Issues
SENDER
Gail Aldover
I have other screenshots by the way.

My gosh. Since the app was launched at Lipa Batangas, I have downloaded and have been using it ever since. I have preached and preached to my friends about this frickin app. I even convinced them to subscribe to a PRO Account!

All because I was so pleased ...Read All
COMPLAINT #14865 - Customer Service Issues
SENDER
Ejay Paroginog
As Ive checked the status of the delivery, it's been going on a cycle. It was rerouted multiple times. Once is okay but several times is already offensive. I'm already pissed off because I was expecting it to be delivered on or before May 18, 2021. I have an important use of that product. That shoul...Read All
COMPLAINT #14863 - Delivery Issues
SENDER
Mrs Tracy Mann
Been trying to cancel my contract since DECEMBER 2020. Every month I phone to cancel and every month I am still getting charged for the contract. Vodacom now owe me over R1000 rand. ...Read All
COMPLAINT #14856 - Contract Issues
SENDER
Christian Ocat Medio
I'd like to complain about your service crew in General Maxilom Avenue branch. It happened around 1-2 pm today May 18, 2021, I forgot to get the name of the cashier. I ordered Extra long chicken jr. with rice and a whooper junior. But she gave me Extra long chicken jr. Instead of whooper junior. I w...Read All
COMPLAINT #14855 - Customer Service Issues
SENDER
Nomhle Yotsi
RECIPIENT
PEP STORES
On the 11th of May 2021 i went to a pep cell store in durban commercial city , i wanted to send a parcel to my brother in Queens town i was not happy with the services that i recived Lungelo and his manager made me buy to Paxi bags for no reason i am very mad...Read All
COMPLAINT #14854 - Customer Service Issues
SENDER
Remedios Diaz
Hi, would like to complain against Converge ICT Solutions for not giving me SOA for 8 straight months. I already sent them an email since January but they don't really like to reply and give attention to my request. I continue ask for updates but still no replies received, even in my contact number....Read All
COMPLAINT #14853 - Billing or Collection Issues
SENDER
Ponatshego
I ordered a 2 piece meal that came with 2 toast slices. My bread was dry like break crumps it was even breaking into pieces. My chicken was also dry the skin was even hurting my gums. I swear this meal was made for someone else and since I ordered online my used an opportunity to give it my driver. ...Read All
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COMPLAINT #14852 - Product Issues
SENDER
Nickey
RECIPIENT
Sleepmasters
Bought a sleepmaster single mattress at mall@55 in july 2020. Sleep on the springs. The product suppose to be good for 7-10 years. Not even a year. Request money back asap....Read All
COMPLAINT #14849 - Product Issues
SENDER
Nataniel Fouche
On Fri, Jan 15, 2021, 13:24 Nate <tanit***@gmail.com> wrote:
Good day

ID 90120********
NA Fouchè

I would like to dispute the arrears amount which is R1941 for a contract of only R199 p.m

The contract was initially suspected within 90 days and I had no access to any services but the amou...Read All
COMPLAINT #14848 - Billing or Collection Issues
SENDER
Joydee Manio Torral
226 Puregold bayan bayanan avenue concepcion marikina branch delivered my sofa bed last May 13,2021 upon checking I saw the item has already faded and dusty parts because it was open already aside from obviously it is old stock and display item.I already informed them about the problem the following...Read All
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COMPLAINT #14847 - Product Issues
SENDER
Rachana Phuyal
I have sold my scrip one month back but they didn't pay my sold amount. Later on I bought another scrips but due to technical error I was unable to proceed my payment through TMS, so I paid it directly through connect ips. They didn't clear that money from the tms and it still shows as my payable am...Read All
COMPLAINT #14846 -
SENDER
Bradley
I have had the displeasure of dealing with the Vodacom call center (082 135).

last year November ( 2020 ) I called on behalf of my director to request a few cancellations on his account,
the consultant that I spoke to ensured me all was in order and these requests will be adhered to.

it is ...Read All
COMPLAINT #14844 - Customer Service Issues