Consumer Complaint Database

SENDER
Audrey Dota Makoni
I was given R50 notes in between R200 notes so my money was short by R400. I called 4 times and the phone wasn’t picked up. When they finally picked up the lady who served me realized her mistake and she kept on saying sorry my dear no problem....Read All
COMPLAINT #1497 - Service Issues
SENDER
Kuben Govindan
Order was placed an hour before the delivery time was give it’s now 1 hour 15 mins late and the order is still not here
When I called in the lady tells me the orders leaving now and I’m expected to pay for the delivery
...Read All
COMPLAINT #1496 - Delivery Issues
SENDER
John Lucas
Credit not passed on Vodacom Account dated Nov 2017
Shocking service. Since 16 Dec I have visited your Canal Walk offices in Cape Town, being asked to email 5 different persons at Vodacom, phoned call center countless times and emailed your CEO on 21 Dec 2017 and again today and still have had no r...Read All
COMPLAINT #1495 - Guarantee Or Warranty Issues
SENDER
Nadia du Plessis
I sent my fridge in for a service, made a not about one scratch mark that was present on delivery. On delivery of the fridge after service, I noticed multiple deep scratches on the fridge. When I reported it to the owner of the company, Mr. Johannes Beckmann, he was very rude and disrespectful over ...Read All
COMPLAINT #1494 - Customer Service Issues
SENDER
Ryan philander
We were camping at buses from Thursday Sunday when we woke up our stuff has been stolen two pairs brand new caterpillars boots our brand new Nike bags with our clothes in cooler bag our children bags our baby kiembies our slippers all gone when we wake up tracks of a Wheely bin were found on the gro...Read All
COMPLAINT #1493 - Customer Service Issues
SENDER
Shadi selepe
Good day

I Shadi Selepe have experienced bad attitude and bad service from the same person twice.the first incident I had with this lady was when I went for my HIV test and she assisted me with that, the problem started when I got into the room when I greeted her she did not greet me back she imm...Read All
COMPLAINT #1492 - Customer Service Issues
SENDER
Johannes
I visited Medirite Pharmacy Kempton Park on 2018-01-08. I bought medication for cash. I requested to buy some by medical aid. I was told by the consultant that I am wasting her time by using my medical card and she was doing this in a very rude and unprofessional manner. At that time there was no qu...Read All
COMPLAINT #1491 - Customer Service Issues
SENDER
Phumeza Ntsali
I find it unfair the treatment I'm getting at one of your branches.on the 29th my money was deducted twice it's not the first time.last I did get my refund now they telling me stories. Pls, look to it before I took it further steps my I'd 8001130255086 Mrs p. Ntsali
Last month they did the same th...Read All
COMPLAINT #1490 - Refund / Exchange Issues
SENDER
sadie singh
Upon reading that your hotel is located 200 meters from the Waterfront, I had booked two rooms for 2 nights at the Protea Fire and Ice in Cape Town through Bookings.com and another 2 rooms for 2 nights through Protea directly. Your review states that your hotel is located 200 meters from the Waterf...Read All
COMPLAINT #1489 - Other Issues
SENDER
Lucinda Saul
I am highly upset!
Today I ordered a pizza from Debonairs (Malmesbury). After giving my details for delivery. I waited from 11:06 until 01:00. After I phoned to follow up where my order is the lady told me that the driver couldn't find me so he will come back again. Afterwards I met the driver out...Read All
COMPLAINT #1488 - Delivery Issues
SENDER
Isobella gidish
From starter to Main dishes. Food had to be send back twice to no avail. Chips undecooked and fish overcooked. Kiddies nuggets undercooked - send it back still came back undercooked. All four main meals sub standard. Worst Ocean basket that we have eaten at....Read All
COMPLAINT #1487 - Product Issues
SENDER
Amanda Reddy
Today is my boyfriend's birthday and we had booked prior for a day spa package which according to the consultant was breakfast and lunch on email when we got to the spa at sibaya we was told its only breakfast. however, issues were addressed with the branch manager. next issue was we was given a lit...Read All
COMPLAINT #1486 - Other Issues
SENDER
JACOBUS PETRUS JONKER
I have received 12 years of service from Cell C service provider and no problems of any kind. I was persuaded by someone to take out a vodacom contract, to my regret. I am currently 1 mnd and 2 days at vodacom and has been stranded for 4 days during this time due to communication. It is not that we ...Read All
COMPLAINT #1485 - Service Issues
SENDER
Masibonge Mntuyedwa
I went to Finbond in East London about the issue of fraud I reported early last year. The lady who responded to me at Finbond in Buffalo centre at East London was rude. She just said I was not supposed to enter because they are closed. I went out without being assisted. At the time I went there it w...Read All
COMPLAINT #1484 - Customer Service Issues
SENDER
Gosmu Daniel
RECIPIENT
SUN1
The stay was very unpleasant as the air conditioner on multiple nights was not working.The staff was unfriendly due to being the only employee trying to complete many tasks.The hallways were noisy until the mornings....Read All
COMPLAINT #1483 - Other Issues
SENDER
Caron thovhakale
Chicken was burnt & chips very dry, called Mochachos Braamfontein to complain & spoke to the manager who then said I should bring it back, to my understanding I assumed I was going to get a proper meal,he (Roland) was rude & didnt assist me,even had the nerve to say I can do what ever I want to do h...Read All
COMPLAINT #1482 - Customer Service Issues
SENDER
Thato Ramela
I have paid money to Vodacom 4u The Glen last week Friday already but it is not reflecting. I have paid R487.50 and now my sim card is blocked ...Read All
COMPLAINT #1481 - Billing or Collection Issues
SENDER
Simi Vallabh
I booked my sportage in to repair the aircon. They received the vehicle & said nothing until 1:30pm that the warranty tablet is not available &;they need to reschedule the repair of the aircon early after Christmas. I called the 28th to now believe that the tablet was stolen & the aircon can not be ...Read All
COMPLAINT #1480 - Service Issues
SENDER
Nana Gwala
I have a tuck shop and I have notice that I am making a loss instead of gaining because sometimes I find sealed empty pockets of boxer in the packs.so I endup loosing.can you please send me your postal address so that I can send these empty pockects...Read All
COMPLAINT #1005 - Service Issues
SENDER
Chantal Smith
I visited Anat on the 27 December 2017 at Canal Walk Cape Town. I was very disappointed how the staff member assisted me in making up my swarma. She looked like someone that didnt wanted to do it. Then on top i asked for chicken swarma i get 3 funy looking balls that doesn't even come close ...Read All
COMPLAINT #1004 - Product Issues