Consumer Complaint Database


SENDER
Sanelisiwe
Bongani Khwela the salesman from Kia Pinetown in Durban went out of his way to get me to purchase down to the point where he promised to handle everything including my insurance. “ Just find an insurance I’ll handle everything else from there” I asked him will I need to send pictures of my car...Read All
COMPLAINT #15318 - Customer Service Issues
SENDER
Violeta
I have an incoming mail from USA. It reached Naga City but wasn't delivered to me. I talked to mailman (Dennis Sto Tomas) assigned in our area. He denied he got the mail from the central office for delivery. He said no records for ordinary mail in Philpost Naga so no chance to track it ( have a big ...Read All
COMPLAINT #15317 - Other Issues
SENDER
Ramon P. Cambusa Jr.
RECIPIENT
Shakeys
Grab rider ako may booking ako sa c raymundo Shakey's then pag labas ng order ko nagtanong Lang ako Kung asan Yung resibo Kasi Yun ang request ng customer ang binibigay Lang Kasi nila is resibo from grab device tapos bigla naging asshole ung crew na nag assist sakin nagsasalita ako at ineexplain ko ...Read All
COMPLAINT #15314 - Customer Service Issues
SENDER
Polaris North
He was to rude. Pala desisyon cancel kona daw order ko kasi wala daw siyang idedeliver dito sa amin. Tangna rider yan not only once he did that mga trice na siguru. Kabwisit. Need yung item namen tas ayaw ideliver. ...Read All
COMPLAINT #15313 - Delivery Issues
SENDER
Shaaista Singh
RECIPIENT
PEP STORES
Went to pep store at the malvern Centre to with draw cash that was sent via them however the manager thandeka was very rude n arrogant, she said there is no cash it's to early for cash n said I should go to an atm for the cash I told her that I needed the money she then said there is nothing she can...Read All
COMPLAINT #15312 - Customer Service Issues
SENDER
Neal Carlo D. Solon
I would like to report a problem with your dynamics. I paid my transaction last April 9, 2021 thru LBC-Gaisano Grand Koronadal Branch. I followed up my payment with the origin branch, they said they will redeliver it, but it is not yet received. This is unfortunate. Hope you will act on my complain....Read All
COMPLAINT #15311 - Delivery Issues
SENDER
Fadwa Pillay
RECIPIENT
PEP STORES
Same thing happened to me & it's been a week and still no money reversed into my account.. Very disappointed as I have to run around & pay for bank statements & send faxes as according to them they haven't received any money even though bank statement showed it approved & the sale went through to Pe...Read All
COMPLAINT #15308 -
SENDER
Olasoji Grace Titilayo
borrowed money from okash when i was about to payback the money offline the app direct me to blue ridge microfinance but after the transaction my loan was still there and i didnt see my money.
I called the costumercare, no respond, i send message to them but no reply have sent the proof but nothing...Read All
COMPLAINT #15307 - Refund / Exchange Issues
SENDER
Dean arendse
Hi I lost my phone I contacted Vodacom insurance my claim was approved I was given a cell phone less then the value of my prev phone I was not happy when I received the phone and I just wanted to exchange the phone for something else the insurance said that was not the phone that I was surpose to re...Read All
COMPLAINT #15306 - Refund / Exchange Issues
SENDER
WILFREDO CARANTOP
I went there to your LBC Express Melbourne Warehouse (courier service ravenhall Vic, Australia) today Thursday @ 9:45am 3/06/21. I talked to a certain LITO LUGUE I think he is the team leader there I got the information (position) from you other staff a while ago. I made a queries transaction LBC ex...Read All
COMPLAINT #15301 - Customer Service Issues
SENDER
Stefan Siebrits
To whom this may concern,

On 28/01/2021, I won a R1000 Cash prize voucher(Voucher Code: MPHV7758) through the Shake off promotion.(pics)

When I tried redeeming the voucher on the portal it kept looping to an error(pics)

After numerous attempts and restarts, I made contact with the support ...Read All
Image attached
COMPLAINT #15299 - Customer Service Issues
SENDER
Nadeem Moosa
I am in the exact same boat, applied for relocation waited my 30 days,process was followed, a new fiber line was installed by Vumatel 13 days later still not activated debit orders goes off, 100's off calls made to customer care spoken to team leaders no response no progress data had to be purchased...Read All
COMPLAINT #15295 -
SENDER
Ruby Ann Guerrero
Twice nang hindi sumunod on time ang j&t pick up rider assign at parañaque area to pick up my parcel.. mas malala pa ngayon ni call or txt walang nag parandam na taga j&t.. so i need to re arrange my shipment ulit... at isa pa wala din plastic na ma provide.... next time i will get rider's name.. ...Read All
COMPLAINT #15293 - Other Issues
SENDER
Viv
Purchased 3 TV bars. 2 of the TV bars was damaged. One the wrapper was not sealed properly. The other when I opened the wrapper the chocolate looks like it fell or bitten
...Read All
COMPLAINT #15290 - Product Issues
SENDER
Lesley Claassen
Good day
Vodacom is misleading the public with their Prime Videos offer. This is what the website is saying (https://www.vodacom.co.za/vodacom/services/amazon-prime-video):

Who qualifies for this offer?

Vodacom contract customers, as well as Prepaid and Top Up customers who’ve spent at le...Read All
COMPLAINT #15289 - Advertising Issues
SENDER
Nandipa Ngwabeni
RECIPIENT
PEP STORES
I went to pep cell Bara Diepkloof soweto to ask a dstv price,the lady by the name patricia told me the price then i asked if the dstv does it come out with channels she sad i must call head office my self and ask for channel, while i was still having questions to ask she sad i must step aside these ...Read All
COMPLAINT #15288 - Customer Service Issues
SENDER
Audrey Colongo
EMAIL SENT ON 23 MAY 2021

JOB NUMBER : 13725331 - COMPLAINT ABOUT NEW CELLULAR HISENSE SPEAKER NOT WORKING

Dear Mr Shameed Aziz
I am very disappointed in the Vodacom Services, the reason being:
On the 4th May 2021, my hubby who is the account holder for both our cellular phones, went into ...Read All
COMPLAINT #15287 - Repair Issues
SENDER
Gilbert Thamsanqa Njemla
2213 Sekame Street
Unit 1
Mmabatho 2735
02 June. 2021
...Read All
COMPLAINT #15286 - Other Issues
SENDER
Leann Julies
RECIPIENT
PEP STORES
02June 2021 I was at Pep west coast mall vredenburg on the 05 may and I bought some boots it's like that slipper boots but I don't have the slip anymore unfortunately.The problem is its not even a month and both soles of my boots is broken I'm very disappointed and dissatisfied because u...Read All
Image attached
COMPLAINT #15285 - Product Issues
SENDER
Pam
Account number: I6447767-4

I requested that Vodacom cancel my contract after the 24mnts and this is after a number of calls that i owed a R52 which they had not advised.
I was receiving Vodacom invoices with nil balances and did not think anything of it. Two years have now passed and i was cont...Read All
COMPLAINT #15284 - Contract Issues