Consumer Complaint Database

I've been dealing with Ashleigh Panday from Makro Care with the issue i have for the last three weeks. I've requested them to call me numerous of times but no one has called me. They mailing me then responding 4 days later. Seems like some one is not doing their job properly. This is unethical behav...Read All

My name is Kholofelo Joseph Modiselle and i have a contract with vodacom on Huawei P30 Light and i was phoned by your insurance department to take up insurance of which i did and have been paying the insurance ever since .. i now processed a claim with vodacom for my screen that cracked from my tra...Read All

Good day, I went to pep bougainville in Daspoort Pretoria to collect my parcels of pep paxi. The lady who assisted me was rude and lazy cause she did not want to check if my parcel is there she was talking to a fellow colleague in their language . She told me straight it is not there without checkin...Read All

I purchased a lounge suite online on the 29 November. I haven't received my delivery as yet. I am so frustrated. I sent an email to the online shopping team but nobody got back to me. My husband contacted the Isipingo branch which is nearest to our home. He spoke to Faheem. He said the order went th...Read All

I purchased a Promotion Bundle R129 6Gig 7 Days using the vodacom app and paid with my bank card.
Purchase was made on Monday 7 December 2020 E70582337
The money came off my account successfully.

I have made several calls to Vodacom Customer service who keep telling me to wait 24 hours. I have...Read All

Firstly, I submitted a request for the relocation of my fibre and was told that the SLA turn around time was 30 days. I was assisted by Lebogang Mothotse and Rethabile Tshabalala. No one informed me that I needed to choose a different package and inform the previous owners to release the line for Vo...Read All

I am very disapppointed to taguig delivery team.
Nagpadala ako dec 10, from bicol.
- dec 11 pa nag sabi na please exect delivery within the day. Umabot n ng dec 16, wala pa din. So pumunta ako sa branch n pinadalahan ko. (Daet branch - j lucban ext.) Para ipa change address nlng. Siningil n ako n...Read All

Good day!

I’m an extremely disappointed customer and I’m really disgusted with the way OK furniture treats their customers.

In July 2020 I purchased a fridge from OK furniture store in Swellendam, Western Cape. It’s was a KIC KBF 631 ME Water Fridge. The seals on the freezer door was n...Read All

I placed an order on the vodabucks store on 27 November 2020. I have received a reference number FBMQ13557BF and received nothing since. I have contacted all possible vodacom call centres and no one can assist me. I am at my wits end now. No one is able to tell me where my order is and that is compl...Read All

I have been waiting for my fibre to be fixed since it went down on Saturday.i have called numerous times and spoke to different consultants who promised me that the matter is going to be resolved.its now 5 days later and I am still waiting. This level of service is fucken pathetic. I spoke to a usel...Read All

requirements for transfer of internet to another place?
...Read All

We orderd 2 volcano kids smart tablets online. 1 workes perfect and other 1 was faulty. product we ordered was faulty, we asked for it to be replaced. 2nd time when it was suppose to be the replacement of the product they put the wrong product in the box. We ordered a volcano kids smart tablet as a ...Read All

I have been struggling to port number Vodacom prepaid number to FNB connect since 14 December 2020.I have been trying to get through to Vodacom Care Care without any success.I am frustrated ...Read All

This is to complain for the irresponsibility of one of your phonebankers named Riezel Camilo. I requested for an overpayment refund. The refund was amounting to P 6,000+. And so yet another billing was received by me that was due last Dec. 10, my request still left unprocessed. The remaining balance...Read All

I upgraded my old package AIR 1250 to a new package named FIBER 2500. I needed more speed. Converge said I needed more MBPS so I got 75 MBPS which is FIBER 2500. There is no fast speed it's the same as AIR 1250. It's very annoying with so many pauses and freezes. Plain and simple Converge tricking p...Read All

Good day

I refer to my email below to which we have not had a reply. Our goods have finally been delivered however no compensation has veen received for the lack of service and the fact we had to buy food 3 times a day. We paid for a service that we did not receive on time and this needs to be re...Read All

I lost my internet connection for almost 2 days. I'm currently working at home and at the edge of losing my job because of this. I don't have any pending bills with Converge. I tried reaching out to them to seek for clarification on what's happening but no response on emails, chats and calls. ...Read All

The installation was supposed to happen today but we were told that there is no available box near our area, and that all slots have already been filled. It contradicts the information given by us on September 9 about the new box installed in our area which is WHAT WE APPLIED AND PAID FOR.

YOU AS...Read All

i sent the parcel last dec. 4 but until now is in taguig transit theres no movement with tracking number 770096979874...Read All

I am your food panda partner from fresh and frozen food
I want to complain about a customer
Who ordered 3 times in total
The second time he ordered 5 burgers and canceled it saying it was not good food.
Shortly after canceling 5 burgers, why did the same customer place the same order on m...Read All