Consumer Complaint Database

I have been billed incorrectly twice on my fibre account,after complaining abt this last month(Sept billing) i was promised that i would be refunded in the Oct billing however i get charged R600 extra,which i query and after being transferred to 4 different consultants including the lady from the a...Read All

Good Day

Today the 08th October 2020 Mrs Loots and her daughter Mrs Dutton visited PEP Store Witfield at 13:35 and the following Incident happened in the store”

1.Mrs Dutton went to PEP Witfield to search of a specific pare of slippers.

2.Mrs Loots went to SPAR to draw money.

3.Afte...Read All

Hi am nabunya Aisha and I paid 11000 but am not yet connected my iuc is 4622966610 please connect me back...Read All

I was texted by lbc yesterday that my package will be delivered anytime soon. I was texted again this morning. I kept on tracking it. Until around 5pm. My package had been already claimed in the address not in the designated address i gave to my supplier.. ...Read All

End of Aug we went into Waterfall branch and settled out account and paid the amount due for Sep in FULL.
NOW again we getting harassed by numerous calls that our account is in arrears.
Keep in mind that this is not a contract number this contract has expired in Aug.
We went into Waterfall store ...Read All

Hi my name is Lorraine Zwane.im from Johannesburg . I have a suggestion to make. I’m wanna buildind my mom a 4 room house since we are sharing a one Room RDP. So I’ve been saving money from cash build they got a card where you can same money as much as you like until you are ready to collect the...Read All

I bought a router at Montclair pep store on the 7th October 2020 and when I got home I found out that the network they gave me doesn't have a coverage in my area so this morning I went there to find out whether am I liable for refund if not can they give me an all network router
Their answer was no...Read All

When I got home and connect it only to find out that the network they have given me is not covered I'm my area and this morning I went back to change to all network router or a refund and they told me it can't be done and I left my router there including my money I paid for it...Read All

Good day

I have now been to Makro Port Elizabeth store on 3 occassions to purchase Pall Mall Red cigarettes, the packets are marked at R27,00 the old price and on 2 occassions I was given the difference in price (R320,00 compared to R270,00), however when I went today Mr Moyisile Glodomgwana, Foo...Read All

Vodacom has been giving us a run around about putting our Fibre off as a result as we were inquiring about our radius and now we are completely off and we have no way of knowing when we will be reconnected and none of the consultants have a way of just putting our Fibre back on and well even going t...Read All

I have applied for Vodacom fibre relocation on 7 September 2020. I was told that standard policy is 30 days for relocation for fibre to home. This is a business account but according to Vodacom consultants, having a residential address, it is low priority and considered as fibre to home. I work f...Read All

Hello I log in in my account and u say a account number so I paid to the number and I send my message of my username name and payment receipt to the number but it has not refer on my account since then
Username klauz...Read All

I contacted this company about recovering a debt. Their website says in big bold letters, "no recovery - no pay". I was asked to pay a deposit of 30K Ksh for the survive. When I pointed out that their web site said no recovery no fee, they lowered the amount of the required deposit to 10K Ksh ...Read All

3 weeks na since installation day hindi pa den activated ung modem namen, walang kwenta customer service puro automated sagot ginagawang tnga mga subscriber e....Read All

I was waiting for my billing statement for the month of September 2020. I followed-up with Globe Telecoms (thru FB messenger chat) and they informed me that my postpaid plain is terminated/disconnected. How can they terminate a plan without a customer's consent? I have no outstanding balance and I a...Read All

An hour ago just been to your branch ,GUINOBATAN ALBAY BRANCH , probably i arrived at your branch at 3 20 pm ,waited and lined up , had a transaction and asked one of the staff a guy ,how can i do COD ,he gave me 3 forms to fill up because i have to send my products to three people to different ...Read All

I have been to vodashops in fourways and phoned your customer care department and spoke to various staff wgo cannot sort out my vodamail email after i changed my cell number. one month has passed , i was promised to be called back and problem to be sorted, but to date no one has reolved my problem.
...Read All

I switched clubs due to the reduced hours after hard lockdown. I spoke to the customer service centre and confirmation was received from Patricia who I spoke with when I transferred clubs as well as assured by Bryan Wells at The wedge that the transfer would be of no cost

This transfer at no cost...Read All

hi there, ive been a loyal customer for almost 8 years now, ive never had issues with regards to your service and products. Last year i went for my upgrade and the sales man told me about this deal that i took with a Samsung S10e. using the phone was a dream worked well until after 5 months it start...Read All

On the 5th of October my husband bought a bed at ok furniture in witbnk down town and Tuesday wen i went to collect the bed the consultant Nesta requests Walter Mamogobo 2 bring the bed for me he started grabbling(complaining) about the bed being far for him to fetch he even refused 2 bting it w...Read All