Consumer Complaint Database

Our fibre last week went down for 5 days and reported the issue multiple times to Vodacom within the 5 days and one of the Consultant said they would contact metrofiber to come and see what happened to the link but that did not happen we had to contact metro fiber ourselves and report the issue ours...Read All

I bought a bed at OK Store Sam Ntuli Mall, Katlehong in August 2020. To date I have not been treated fairly after being asked to add another R400 on the price I paid last year. I don't know whether this store scams people or what. This is disgusting.
...Read All

please i have made a withdrawal request but its still on pending,i tried calling your number but it didnt get through.i need my money!!...Read All

Greetings! My parcel was sent from UK,and yesterday received a call from this number 0788092651 that my parcel has arrived in Mombasa and need ksh 10,000 for the parcel clearance, I sent to this number 0112826690 by the name ABDI ADAN who claimed to be the manager. Later the requested for more money...Read All

Pep cell Marapyane Katale Square gave me a fake R100 note today at 15h55 when i asked for cash back. ...Read All

Good day. The pep Stillbay manager Daniel, has been in contact with you on my behalf re an overcharge by the Waverly Pretoria pep branch. I paid for two parcels to Stillbay.. One was incorrectly addressed to Stilfontein. When I pointed it out.. The manager, said that I had to pay for another R90 ...Read All

I really dont understand why it would take 9 days to receive a parcel from Pretoria to Midrand.

I am not happy about the slow service....Read All

-------- Original message --------
From: memtsweni <memt***@vodamail.co.za>
Date: 2021/03/05 16:03 (GMT+02:00)
To: custom***@vodacom.co.za
Subject: Bad customer service

I'm Moshifa Mtsweni from Middelburg was reminded by sms. When I get at the Vodacom door there's sighn written one customer p...Read All

I have a complaint regarding the poor service at Vodacom Vredenburg Mall
I was contacted by a staff member regarding a new phone and that my contract would also be cheaper and was promised that the new phone would be delivered the following week, I am still waiting and when I made enquiries I was t...Read All

I was signaling the bus to stop yet the driver did not stop. Really bad reputation for the TBS service. Bus was at Arsenal bustop on Friday 5 march at 5 40 pm. These kind of people really ruin the reputation of the bus service. Request to track down the driver and give severe warnings with severe su...Read All

I ordered a tablet through online (Facebook Page) on January 2, 2021 and received the item on January 14, 2021, unfortunately the tablet i received was not the one I ordered (in terms of size, specs, ram and no freebies) the tablet also defective. The box containing the tablet also tampered, there w...Read All

can you transfer my wifi to other house ? ...Read All

We bought the lawnmover 24/09/2020 (warranty should still be in place) This is the 2nd time we had to take it back. It was not long then the mower started to make a noice and when you switch it off and want to start again it does not start immediately. We took it in the 1st time Early December. We...Read All

TN: 760281388925
Rider: Arlan Madarang (as per mentioned in the JGExpress message)


Issue Date: March 5, 2021 (Friday)


The assigned rider texted me at 2:24pm to tell that he is in the 2nd floor of the location.

Usually, for other J&T rider, they will use call instead of text.

I was...Read All

Promised to receive payment on the 1st of March 2020,nothing paid. emails and telephones sent to Michael Mzozo, copied to Charlene Williams not answered.

My father died on the 15th of January 2021 and started claim process in early February 2022. What a wait?

What a bad company. All dead woods...Read All

We are constantly being disconnected even when we are paying our MRF due to wrong computation of our first bill. May we request you to reconcile our account and make an adjustment please. May we know why you started billing us for October 2020 when we only get activated and started using the service...Read All

Good afternoon, I send this message with great upset. I bought products at your store in paarl mall, the special was R60 for the two products which I noticed I was charged R50 per product when I got home. I proceeded to go to the clicks near by me namely rembrandt mall clicks. I went with simply jus...Read All

I paid dstv subscription on the 2nd through airtel money using the link they gave me on the whats up platform
4 days later I have not been reconnected and I cant seem to understand where my money is
I do not have a pesa pal account so am left in a limbo because dstv decided to use funny ser...Read All

I went to pay somethings and layby as well on the 2nd of March at 10:58,as I'm paying I could feel something cold on my arms, a few minutes later the lady assisting me says "I am sorry I forgot to tell you we applied bleach all over, we are trying to remove the marks on the side of the counter". So ...Read All

Your Mercury Drug branches in Antipolo is not putting the Senior Citizens and PWD in priority. Then put this persons in a line with lots of Queue while regular transactions line is vacant. I think you are having confusions understanding the law regarding this people, and also confusions with your et...Read All