Consumer Complaint Database

Hi. At Pep Mega City Umlazi on Saturday 31 October 2020 I bought a cellphone for R799 and paid by card. After discovering I am not satisfied with phone it did not work the way I wanted it too- sometimes it seemed to freeze- I returned the phone for a refund within 3days- on Monday 2November 2020.

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My parcel was shipped on Oc. 28, 2020 and 'til now, its status is to be transferred to Calamba (Laguna). It has been 7 days already and it's still stuck there. It is supposed to be delivered today, Nov. 4, 2020, as indicated here. Please, resolve this. I have already paid for the items. Thank you....Read All

I am very disappointed about my item we all knows about pandemic and me also understand the situation but how come its very long time to deliver this one youre crew said 2-3 weeks why bulacan to cebu city only..word of honors are not in withyou and your company!!..hope you can do your job perfectly ...Read All

Hi There ,

Upon looking at both my accounts
The one account (15873661 ) is in credit of R432.98, this money needs to be transferred to the other account I have with you guys ( 17178043 )

The call I got today stating I didn’t make payment is incorrect ,you guys allocated it incorrectly
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I have a delivery from McDonalds Baguio (v4cz-etyo). First, he was mad bec he cant locate the house, 2nd he is mad bec he dont have change for my bill even daring me to cancel the order bec i have no change.
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I paid for card 7020806977 yesterday morning but upto now i have not been reconnected yet. It keeps indicating message as not subscribed....Read All

I have been waiting for updates regarding this shipment 173238585149 that has been marked as RTO last December 2019. I keep on making followups from the Origin Branch LBC JCenter Mall Mandaue, on your facebook page the status of this. I even emailed the mandaue lbc team and your customer care, but n...Read All

I need a refund. It's almost 3 months and we still don't have internet. I can't wait anymore. Please hear me out, Converge. Am I waiting for nothing here or what. Please serve the customers fair....Read All

I ordered some drinks and paid via debit, but I forgot. When the rider came, I asked him how much and I paid. He took the money and did not tell me it was already paid for. I called him and told him to bring back my money but he never did....Read All

Hallo

I opened a new and first time contract at Centurion mall and the consultant only told me about R97 for sim connection that i should have in my account and i was suprised when i saw R332 unsuccessful amount and the consultant did not tell me about it being deducted before my pay day
I went ...Read All

URGENT!!! PLEASE HELP!!!
Account#: 0020230687612
Modem Serial#: 48575443E814909F
Ticket #: 003659821
General Area: Sta Cruz lll, SJDM Bulacan
Contact Number: 09982661674
Issue: MODEM lights are off except power button since 25 October 2020 1:00 AM. No internet connection.

Consistently reque...Read All

I have sent a separate complaint against the company I purchased the item with. Now I would like to submit a formal complaint regarding the Customer Service of Foodpanda. Until now, none of them have resolved my issue regarding the wrong item received. ref email 70944445
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My phone was stolen yesterday at Clicks kokstad, and when I asked for surveillance evidence to check who stole my phone I was told that there are no cameras in the store. I believe that I could have recovered my phone if there were cameras. Please install cameras in the store....Read All

I have just paid 12000B but am not recieving any service 02036785460...Read All

Gotv..I have just paid for gotv lite subscription but still have no channels..
My iuc is 7024017803
Names Moses Moses
Please work on it immediately
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We have submitted application forms 3 times now. I was told the meter is registered for use. We still cannot purchase electricity and they do not answer their call centre. I have spent about R200.00 today alone on trying to get hold of them. The online facility does not work. We cannot get regis...Read All

I settled my bradlows account with the amount that was on my statement but you guys deduct on my account and when I enquire you telling me that the amount that was on statement was wrong my refund will be hundred and something instead of 285 which is the amount you deducted after I settle my account...Read All

I ordered Fibre by Vodacom on 27 09 2020. Vumatel installed the line on 30 09 2020. Vodacom delivered the router on 01 10 2020 and promised the line will be active within 24 -72 hours. The line is still not active after endless phone calls and numerous e-mails. After requesting to cancel I was infor...Read All

This Morning i went to pep at Kempton gate I wanted to laybay i was asked for ID i told the cashier i don't have my ID with me i was told she is not going to help me I told her is not the first-time i laybay she told without my ID she can't help me i told her i was once help laybay without ID cause ...Read All

I am so disgusted with the level of customer services. I feel totally disrespected as a client! I joined Planet Fitness, Waterkloof, paid R1024 joining fee, 13 weeks ago(28.8.20) and had to wait 11 weeks for my tag! When I received my tag 2 weeks ago, i could not use it to enter the Gym because my c...Read All